Relationship Manager (Part-Time)

YMCA of Rock River Valley; Loves Park (IL); On-site; USD 19,000 - 22,000; Part time

Job summary

YMCA of Rock River Valley seeks a Relationship Manager who upholds safety and member service standards while building meaningful relationships with members, staff, volunteers, and guests.

You will create a welcoming environment, guide new members to programs, answer questions, and help people feel supported and engaged in all the YMCA has to offer across branches.

Qualifications

• High school diploma or GED; or equivalent combination.
• Experience in customer service or related field preferred.
• Excellent interpersonal and problem-solving skills.
• Experience with Google Workspace and iOS devices.
• CPR, AED and First Aid certifications required within 90 days.
• Current Praesidium Academy trainings.

Responsibilities

• Welcome members, guests, and participants with exceptional service.
• Build authentic relationships that foster belonging within the YMCA community.
• Introduce new members to programs, group classes, child care and opportunities.
• Answer questions and provide guidance on facilities, services and equipment.
• Use technology to engage members in programs, services and activities.
• Resolve membership concerns and escalate issues when needed.
• Maintain clean, safe, accessible, and welcoming service areas.
• Communicate effectively with members, coworkers and leadership.
• Attend meetings, trainings and development opportunities.
• Follow YMCA policies, respond to emergencies, and report safety concerns.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Communication

Education

High school diploma or GED

Tools

Google Workspace

iOS devices

Job description

Career Opportunities with YMCA of Rock River Valley

YOUR IMPACT

The Relationship Manager upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests. The Relationship Manager is an ambassador for the YMCA and should ensure delivery of high standards of cleanliness and customer service while creating a welcoming environment for all.

WHAT YOUR DAY MAY LOOK LIKE

No two days are the same in this role — but every day centers on creating a welcoming member experience, building meaningful connections, and helping people feel supported, informed, and engaged in all the YMCA has to offer.

• Welcome members, guests, and participants while delivering exceptional service in person and over the phone
• Build authentic relationships that create a sense of belonging and connection within the YMCA community
• Introduce new members to programs, group exercise classes, child care and additional opportunities that match their goals
• Answer questions and provide guidance on YMCA facilities, services, and equipment
• Use technology tools to engage members in programs, services, and activities
• Resolve membership concerns professionally and *escalate* issues when needed
• Maintain clean, safe, accessible, and welcoming service areas throughout the facility
• Communicate effectively with members, coworkers, and leadership to support smooth daily operations
• Attend meetings, trainings, and development opportunities to stay informed and grow professionally
• Follow YMCA policies, respond to emergencies, and report safety concerns promptly

If you enjoy helping people, thrive in a fast-paced environment, and love creating positive first impressions and lasting connections — this role is for you.

SCHEDULE & COMPENSATION: 1 Position

Position 1: Tri-Branch: Puri Family YMCA, Northeast Family YMCA, Good Shepherd YMCA
Part-Time, Non-Exempt
Must have evenings and weekend availability
Will work approximately 12 - 16 hours per week, but no more than 25 hours per week
*Schedule will vary and is based on branch needs
$15.00 per hour

QUALIFICATIONS

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous experience in customer service, sales, or related field strongly preferred
• Excellent interpersonal and problem-solving skills
• Comfortable using Google Workspace tools and iOS devices (iPhone/iPad) to communicate with team members, manage schedules, and complete basic administrative tasks to support daily operations in a fast-paced, customer-facing environment
• CPR, AED and First Aid Certifications required within 90 days
• Current Praesidium Academy trainings

The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you.

The Y: We're for Youth Development, Healthy Living and Social Responsibility