Relationship Manager Rec Center Site

Marionymca; Marion (OH); On-site; USD 16,531 - 22,041; Part time

Job summary

Marion Family YMCA is seeking a Relationship Manager-on-duty for the Rec Center in Marion, OH. This part-time role (12-16 hours per week) involves supervising staff on duty, ensuring safety, and delivering excellent member service in a busy teen recreation space.

Requirements include a high school diploma or equivalent, 21+ years of age, strong communication and leadership skills, CPR and First Aid certifications, and the ability to engage with people of all ages while promoting YMCA values and

Qualifications

• Must be a high school graduate or equivalent and at least 21 years of age.
• Must possess human relations skills (e.g.: helpful, friendly, courteous, enthusiastic, good communicator).
• Must have strong leadership skills and be able to handle emergencies and unexpected situations.
• CPR and First Aid certifications are a prerequisite.
• Ability to promote the Y mission and communicate with people of all ages and backgrounds.

Responsibilities

• Supervise staff on duty and resolve conflicts.
• Maintain a healthy and safe environment for members and guests.
• Build meaningful relationships with members, guests, and participants.
• Communicate the Y mission clearly and support its programs.
• Assist Site Director and staff to ensure smooth facility operations.

Skills

Customer service

Communication skills

Leadership

CPR & First Aid

Education

High school diploma or equivalent

Job description

Description

The Marion Family YMCA has partnered with Marion City and Marion City Schools to operate the Rec and Resource Teen Center at 240 West Church Street, in downtown Marion. The Rec Center will offer a centralized, safe location for teens (grades 6-12) to socialize, seek support, and engage in activities and resources that will help prepare them for success. The Rec consists of a gymnasium, teen lounge, art/maker space room, and Tech Lab. The Rec Center will be open Monday-Thursday 1:00-8:00 PM during the school year with varying hours during the summer months.

Under the direction of the Site Director, and in accordance with the Strategic Road Map of Marion Family YMCA, the Relationship Manager-on-duty will fully understand and communicate the Y as a cause driven organization; build strong relationships with members and guests; and is responsible for operation while on duty including handling emergencies, supervising staff on duty and solving problems and maintaining a healthy & safe environment. Incumbent must role model the Y values of caring, honesty, respect and responsibility and work daily to develop personal and meaningful relationships with members, staff, and guests.

Part‑time position (12-16 hours per week)

Requirements

Position requires a person be a high school graduate or equivalent and at least 21 years of age. Must possess human relations skills (e.g.: helpful, friendly, courteous, enthusiastic, good communicator and able to work with the public). Must have strong leadership skills and be able to handle emergencies and unexpected situations in a positive manner. Additional skills include ability to promote the Y mission and communicate effectively with people of all ages and backgrounds. CPR and First Aid certifications are a prerequisite. Must complete a series of defined trainings prior to starting position and additional trainings throughout tenure.

Incumbent must be able to move freely and quickly throughout the Y’s Rec Center facility; move easily across a variety of indoor and outdoor surfaces; communicate effectively with people; explain or demonstrate fitness equipment; be on feet and walking 80% of the time for up to a six-hour shift and lift up to 50 pounds.

• Build meaningful relationships with members, guests and participants; help members connect with one another and to the Y.
• Maintain a clean & sanitary environment by following all department & association protocols for health, cleaning & sanitizing; and proactively cleaning & sanitizing any area of the building as needed.
• Work daily to nurture the potential of youth and teens; help people improve their well‑being; and provide opportunities for people to give back and support their neighbors.
• Fully understand and communicate the Y as a cause driven organization.
• Understand Health Seekers and help the Site Director provide programs and an environment that is supportive of their efforts to incorporate healthy behavior into their lives.
• Manage conflict and emergencies, specifically analyze situations, grasp problems and draw reliable conclusions and take appropriate action without waiting for direction.
• Responsible for overall immediate operation of the facility while on duty including acting as supervisor of staff on duty, resolving conflicts and providing excellent service to members and guests.
• Embrace, support and role model concepts of Listen First, building relationships, member engagement and healthy lifestyles to all members.
• Communicate in ways that are nurturing, welcoming, and hopeful, nurturing and fun.
• Communicate regularly and effectively with all Directors and supervisors regarding unusual incidents, unresolved issues and general functioning of organization while on duty.
• Introduce the Rec Center to prospective members.
• Keep informed on all Y’s Rec Center programs & service; and be able to match members’ personal goals and needs with specific program and services.
• Uphold Y policies and philosophy; use character development as a basis in working with members, participants, and the public and staff.
• Secure building for opening and/or closing according to current procedures.
• Attend scheduled staff meetings and training sessions as required.
• Assist supervisor, Site Director, and staff team as necessary / requested to ensure successful outcome of YMCA operations and mission.
• The incumbent must be able to fulfill the above job requirements by purposefully and seamlessly challenging her/himself and others to accept and demonstrate the positive values of caring, honesty, respect and responsibility.