Relationship Manager II

MAP RETIREMENT USA LLC; Washington; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Open PTO

Life insurance

FSA/HSA

Training & development

Job summary

MAP Retirement USA LLC is seeking a Relationship Manager II to be the primary contact for retirement plan clients and their advisors, operating with autonomy and leading by example.

You will manage a dynamic book of business, guide complex plan matters, mentor RM I team members, and collaborate with actuaries and consultants on design and compliance.

MAP Retirement offers a national platform, open PTO, and industry training as part of a people-first, growth‑oriented environment.

Qualifications

• 3+ years of experience in retirement plan administration or client services.
• Strong working knowledge of defined contribution plan compliance — ERISA, DOL, and IRS requirements.
• Exceptional communication skills — with clients, advisors, auditors, and colleagues.
• The ability to manage a complex, fast-moving book of business without losing the details.

Responsibilities

• Own the relationship for your assigned clients and advisors — their first call is to you.
• Lead consultation calls with clients, auditors, and advisors on complex plan matters.
• Provide technical and compliance guidance with confidence and clarity.
• Resolve issues proactively — and bring in Plan Consultants as needed.
• Coach and train RM I team members and step in for the team lead when needed.
• Maintain accurate client records in PensionPro and coordinate with Finance on billing.

Skills

Communication

Relationship building

Client management

Tools

PensionPro

Datair

FTW

ASC

Job description

Job Description

You’ve been doing this long enough to know that retirement plan administration requires both technical expertise and human judgment. You can navigate a complex compliance question and a difficult client conversation in the same afternoon — and make both look easy.

You don’t need close supervision to manage your book of business. You set the standard, and you help the people around you rise to it. You’re ready for a role where your experience is genuinely valued and your growth isn’t capped.

What you’ll do here

As a Relationship Manager II, you’re the primary contact for a book of retirement plan clients and their financial advisors. You operate with a high degree of autonomy, resolve complex issues independently, and serve as a mentor and resource for the RM I team. This is a role for someone who leads by example.

Client relationships

• Own the relationship for your assigned clients and advisors — their first call is to you
• Lead consultation calls with clients, auditors, and advisors on complex plan matters
• Provide technical and compliance guidance with confidence and clarity
• Resolve issues proactively — and when ERISA expertise is needed, bring in Plan Consultants as a strategic partner

Plan administration & compliance

• Manage all deliverables and deadlines for annual plan compliance across a dynamic book of business
• Prepare census requests, contribution summaries, and refund forms
• Identify and communicate late deposits and minimum distribution obligations
• Oversee annual projects — force-outs, annual notices, recordkeeper disclosures
• Handle distributions, corrections, and complex plan transitions
• Collaborate with actuaries, plan consultants, and internal teams on plan design and compliance questions

Leadership

• Serve as a go-to resource, coach, and trainer for Relationship Manager I team members
• Step in for the team lead when needed, keeping operations moving and decisions sound
• Actively participate in cross-functional meetings and firm-wide initiatives

Systems & data

• Maintain accurate, up-to-date client records in PensionPro
• Update internal workflow systems to reflect client activity
• Coordinate with Finance on billing and receivables
• Support onboarding, conversions, and full-cycle plan terminations

Requirements

• 3+ years of experience in retirement plan administration or client services
• Strong working knowledge of defined contribution plan compliance — ERISA, DOL, and IRS requirements
• Proficiency in retirement plan platforms such as PensionPro, Datair, FTW, or ASC
• Exceptional communication skills — with clients, advisors, auditors, and colleagues
• The ability to manage a complex, fast-moving book of business without losing the details
• A collaborative mindset and a genuine interest in helping others grow

Why MAP?

MAP Retirement is one of the few truly national TPAs in the country. While most of our competitors are local or regional, we support more than 10,000 retirement plans and more than 6,500 businesses nationwide — and growing. For an experienced RM, that means a more dynamic book of business, broader exposure, and real room to advance. We are a people-first organization. We invest in your continued development because we know experienced professionals still have room to grow — and because we want to keep them. We are technology-forward, but we are people-fueled.

Benefits

• Medical, Dental & Vision — we cover 80% for employees, 50% for dependents
• 401(k) with safe harbor contributions
• Generous open PTO policy
• Life insurance, FSA & HSA
• Ongoing industry training and professional development
• A team that genuinely likes working together

Compensation is commensurate with experience. Salary $70,000 - $80,000 annually.

MAP Retirement is an equal opportunity employer. We are committed to a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, disability, or criminal record.