Senior Client Executive (Retirement Relationship Manager) (California)

Transamerica Corporation; California (MO); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus

401(k) match

Employee stock purchase plan

Tuition reimbursement

Insurance (medical/dental)

PTO and holidays

Job summary

Transamerica Corporation is seeking a Senior Retirement Plan Consultant to retain assets and ensure client satisfaction for 401(k), DB or MEP plans. You will lead annual plan reviews, provide consultative guidance, and present to brokers to maintain and grow retirement program assets.

The role requires extensive travel (>50%), remote field work, and collaboration with clients, advisors and TPAs to optimize plan design and participant solutions.

Qualifications

• Bachelor’s degree in a business-related field or equivalent education/experience.
• Five years of retirement industry or similar experience.
• Mandatory FINRA Series 6 and 63 licenses, and Life insurance licenses, or obtain within six months.
• Thorough understanding of ERISA and retirement industry trends.
• Advanced knowledge of retirement programs and plan management.
• Proficiency using MS Office (Word, Excel, PowerPoint).

Responsibilities

• Conduct annual plan reviews and service meetings with clients and brokers.
• Bring consultative elements to relationships to enhance loyalty.
• Serve as escalation point for resolution of non-routine service issues.
• Consult with clients and brokers on qualified plan design issues.
• Explain plan provisions to accomplish client goals.
• Advise on plan amendments and terminations per process.
• Interpret discrimination testing rules and propose solutions.
• Drive cross-sell opportunities to enhance profitability.
• Train clients on processes, systems and resources for participants and sponsors.
• Assist Sales with final presentations as subject-matter expert.

Skills

Client relationship management

Presentation skills

Consultative selling

Cross-sell opportunities

Training clients

MS Office proficiency

Education

Bachelor’s degree in business or equivalent

FINRA Series 6 and 63 licenses

Life insurance licenses

Tools

MS Office

Job description

Job Summary

Responsible for retirement plan asset retention and client satisfaction for assigned clients with 401(k) plans, DB or MEP plans. Handles relationship management through required client visits and proactive phone contact. Represents the company in retention situations and new sales, including formal presentations to maintain, retain, and gather retirement program assets to drive profitability and help participants achieve retirement readiness.

Responsibilities

• Conduct required number of annual plan reviews, investment reviews and service meetings with clients and brokers.
• Bring consultative elements to relationships with the goal of enhancing client, advisor and TPA loyalty.
• Serve as escalation point for resolution of non‑routine service issues, researching root causes, designing strategies and managing resources to resolution.
• Consult with clients and brokers on qualified plan design issues.
• Interpret and explain plan provisions to accomplish client goals.
• Forward requests for plan amendments through appropriate channels for processing.
• Adhere to process and documentation standards to minimize operational risk and loss.
• Interpret discrimination testing rules and results; consult on solutions to failed testing.
• Drive cross‑sell opportunities to enhance individual client and enterprise profitability.
• Consult on plan enhancements/upgrades including conversion of older investment contracts to newer products; submit conversion approval requests and applications.
• Keep clients and advisors apprised of product and service enhancements, including changes in investment options.
• Train clients on company processes, procedures and resources, including all systems/technology for participants and plan sponsors.
• Consult on plan termination issues; submit termination requests.
• Consult on participant communications strategy and options with clients and advisors.
• Schedule workshops and facilitate fulfillment of enrollment materials.
• Report back to clients and advisors on success of strategies and programs.
• Consult on plan options in advance or following corporate actions such as a merger or acquisition.
• Assist the Sales team with final presentations, acting as subject‑matter expert on service model, installation process, ongoing administration, plan design, communications programs and procedures.
• Contribute to and participate in department and organization‑wide projects designed to enhance service, improve internal training, and improve client satisfaction and retention.

Qualifications

• Bachelor’s degree in a business‑related field or equivalent education/experience.
• Five years of retirement industry or similar experience.
• Mandatory FINRA Series 6 and 63 licenses, and Life insurance licenses, or obtain within six months.
• Thorough understanding of ERISA and retirement industry trends.
• Advanced knowledge of retirement programs and subject‑matter expertise in plan management, including technical, compliance, administration, investment, and participant solutions.
• Proficiency using MS Office (Word, Excel, PowerPoint). Preferred advanced skills in MS Word, Excel and PowerPoint.

Working Conditions

Remote (Field/Travel). Extensive travel >50%.

Compensation

The salary for this position generally ranges between $80,000 - $105,000 annually.

Benefits

• Competitive Pay Bonus for Eligible Employees
• Pension Plan 401(k) Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical, Dental, Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off starting at 160 hours annually for employees in their first year of service (plus 10 holidays). PTO for volunteer hours.
• Parental Leave – 15 days paid.
• Adoption Assistance
• Employee Assistance Program
• Back‑Up Care Program
• Employee Matching Gifts Program
• Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program.