Relationship Manager

MyLife, LLC; Wheaton (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Sick Time

401(k) Referral Program

Job summary

Team Select Home Care in Wheaton, IL is seeking a Staffing Supervisor to manage caseloads, coordinate staffing, and oversee care coordination across branches.

You will collaborate with nurses, case managers, and caregivers, ensuring payroll accuracy and compliance while maintaining strong family communications. The role includes on-call duties and a focus on branch performance and patient satisfaction.

Qualifications

• Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship-building skills.
• Ability to exercise sound judgment and problem-solving in a fast-paced environment.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office (Outlook, Excel, Word).
• High School Diploma required; Bachelor’s degree in Business preferred.
• Minimum one year of management experience in healthcare; home health experience preferred.

Responsibilities

• Maintain accountability for assigned caseload and census performance.
• Provide staffing coverage for a typical caseload range which will vary by branch location.
• Staff open shifts for assigned cases and proactively address coverage gaps.
• Participate in on‑call rotation for after‑hours phone calls and staffing needs.
• Maintain frequent and professional communication with families regarding staffing updates and care coordination.
• Build and sustain strong relationships with field staff to support retention and engagement.
• Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
• Promote positive working relationships that support patient satisfaction and branch stability.
• Support achievement of branch financial metrics through effective staffing and census management.
• Ensure accurate payroll verification in coordination with branch staff.
• Oversee referral and intake coordination as assigned.
• Ensure insurance eligibility and authorization requirements are addressed appropriately.
• Adhere to company policies, state and federal regulations, and compliance standards.
• Maintain confidentiality of employee, patient, and company information.
• Maintain cross‑functional collaboration with all branch departments to ensure processes and standards remain compliant.

Skills

Caseload management

Staffing / recruitment

Healthcare staffing

People leadership

Problem solving

Organizational skills

Microsoft Office

Education

High School Diploma

Bachelor’s degree in Business preferred

Job description

Core Responsibilities

• Maintain overall accountability for assigned caseload and census performance.
• Provide staffing coverage for a typical caseload range which will vary by branch location.
• Staff open shifts for assigned cases and proactively address coverage gaps.
• Participate in on‑call rotation for after‑hours phone calls and staffing needs.
• Maintain frequent and professional communication with families regarding staffing updates and care coordination.
• Build and sustain strong relationships with field staff to support retention and engagement.
• Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
• Promote positive working relationships that support patient satisfaction and branch stability.
• Support achievement of branch financial metrics through effective staffing and census management.
• Ensure accurate payroll verification in coordination with branch staff.
• Oversee referral and intake coordination as assigned.
• Ensure insurance eligibility and authorization requirements are addressed appropriately.
• Adhere to company policies, state and federal regulations, and compliance standards.
• Maintain confidentiality of employee, patient, and company information.
• Maintain cross‑functional collaboration with all branch departments to ensure processes and standards remain compliant.

Required Skills & Qualifications

• Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship‑building skills.
• Ability to exercise sound judgment and problem‑solving in a fast‑paced environment.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office (Outlook, Excel, Word).
• High School Diploma required; Bachelor’s degree in Business preferred.
• Minimum one year of management experience in healthcare; home health experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits + Perks of Joining the Team

• Family Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k) Referral Program

Pay Range: $55,000 - $65,000 / salary with bonus.

Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.