Relationship Executive - Associate

Worldpay; San Francisco (CA); On-site; USD 91,000 - 135,000; Full time

Job summary

Worldpay is seeking a Relationship Executive Associate to ensure excellent rapport with clients and serve as the primary liaison for service delivery within the Mid-Market North America team.

You will manage client inquiries, coordinate cross-team engagements, develop merchant-facing materials, and track projects in Salesforce while gaining deep knowledge of Worldpay products and services. Occasional US travel may be required.

Qualifications

• Ability to understand and apply concepts to structure and solve customer problems.
• Clear verbal and written communication.
• Strong organizational and time management across multiple projects.
• Excellent customer service to ensure high satisfaction for internal and external clients.
• Team skills and ability to collaborate with colleagues.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.

Responsibilities

• Support commercial aspects for merchant accounts within the Mid-Market relationship portfolio; queries involving product, pricing, and contract negotiations.
• Manage inbound client requests as a collective team.
• Collaborate across the Mid-Market team, support teams, and cross-sales team to bring cohesive engagement to clients while determining the necessary next action.
• Advocate for clients internally across support teams for query resolution or prioritization.
• Develop merchant-facing materials to support product cross-sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage ongoing client projects within Salesforce.
• Gain a deep working knowledge of company products and services.
• Minimal US-domestic travel may be required for this role.

Skills

Relationship management

Customer service

Communication skills

Cross-functional teamwork

Microsoft Excel

Project management

Microsoft Outlook

PowerPoint

Tools

Salesforce

Microsoft Outlook

Microsoft Excel

PowerPoint

Job description

Job Description

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the role:

As a Relationship Executive Associate, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

About the team: Worldpay’s Mid-Market team is responsible for collectively managing cross-vertical accounts within our Global Enterprise segment of North America. Built around collaboration, the team’s primary focus is championing our clients’ needs, problem-solving queries, identifying solutions, cross-sales and enhancing overall commercial processes.The Day-to-Day

• Support commercial aspects for merchant accounts within the Mid-Market relationship portfolio; queries involving product, pricing, and contract negotiations.

• Manage inbound client requests as a collective team.

• Collaborate across the Mid-Market team, support teams, and cross-sales team to bring cohesive engagement to clients while determining the necessary next action.

• Advocate for clients internally across support teams for query resolution or prioritization.

• Develop merchant-facing materials to support product cross-sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.

• Track and manage ongoing client projects within Salesforce.

• Gain a deep working knowledge of company products and services.

• Minimal US-domestic travel may be required for this role.

What you bring:

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities.

• Communicates ideas both verbally and in written form in a clear and professional manner.

• Organizational and time management skills required to handle multiple projects across our customers.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Team skills, including the ability to establish and maintain effective working relationships

• Proficiency with Microsoft Outlook, Excel, and PowerPoint.

Added bonus if you have:

• Previous experience or internships in client-facing roles, relationship management, or sales

• Familiarity with payment processing

• Demonstrated success in fostering collaboration in previous academic or professional settings

What we offer you:

• Immersive onboarding program to learn Worldpay, the payments ecosystem, and our sales methodology training

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A variety of career development tools, resources, and opportunities

• Time to support charities and give back in your community

• A work environment built on collaboration, flexibility, and respect

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $91,300.00-$134,500.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.