Relationship-Driven Inside Sales & Customer Experience Pro

FASTSIGNS #178501; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

FASTSIGNS #178501 in Clermont, FL is seeking a driven Customer Experience & Sales Specialist who can blend service with sales. You’ll be the first impression for customers, guide choices, upsell thoughtfully, and coordinate orders with our production team to ensure on-time delivery.

Join a fast-growing, team-driven environment where organized multitasking, relationship-building, and clear communication drive repeat business.

Qualifications

• Strong communication and relationship-building skills.
• Confidence in sales conversations and asking for the order.
• Highly organized and detail-oriented.
• Comfortable multitasking in a fast-paced environment.
• 2–3 years in retail, customer service, or inside sales preferred.

Responsibilities

• Be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.
• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Identify opportunities to upsell and cross-sell products
• Follow up with past customers to generate repeat business
• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously
• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow-ups

Skills

Strong communication

Relationship building

Sales conversations

Highly organized

Tools

Google Workspace

Job description

Benefits:

Bonus based on performance

Competitive salary

Paid time off

A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.

This is not a typical customer service role — we’re looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.

Why This Role Stands Out

Competitive Pay + Performance-Based Bonuses

Paid Vacation & Holidays

Ongoing Training & Career Growth Opportunities

Work with a dynamic, creative product line tailored to each customer

Be part of a fast-paced, team-driven environment where your impact is visible daily

What You’ll Do

You’ll be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.

Customer Experience

Greet walk-in customers and manage incoming calls/emails with professionalism and energy

Guide customers through product options and recommend solutions

Build strong, long-term relationships with clients

Sales & Business Development

Identify opportunities to upsell and cross-sell products

Follow up with past customers to generate repeat business

Conduct outbound calls (past clients, leads, and invoice follow-ups)

Assist with collecting past-due invoices professionally

Order & Project Coordination

Prepare estimates and enter accurate work orders

Coordinate with the production team to ensure timely delivery

Stay on top of multiple jobs, deadlines, and details simultaneously

Daily Operations

Participate in team meetings and contribute to sales/marketing efforts

Keep organized records, notes, and follow-ups

What We’re Looking For

This role requires someone who is equally comfortable talking to people AND working behind a computer.

Must-Have Skills:

Strong communication and relationship-building skills

Confidence in sales conversations and asking for the order

Highly organized and detail-oriented

Comfortable multitasking in a fast-paced environment

Technical Proficiency:

Basic computer skills are essential, including:

Creating and organizing folders

Navigating Google Workspace (Docs, Sheets, Drive, Calendar)

Using spreadsheets and tracking information

Managing calendars, reminders, and task lists

Experience:

2–3 years in retail, customer service, or inside sales preferred

Experience with sales, upselling, or account management is a strong plus

Who Will Thrive in This Role

Someone who enjoys talking to people and closing deals

A self-starter who doesn’t wait to be told what to do

Someone who notices details others miss

A team player who can also take ownership of their work

Physical Requirements

Ability to sit and work at a computer for extended periods

Ability to handle a high-volume workload with accuracy

Is This You?

Do you enjoy helping customers while also driving sales? Do you like staying organized while juggling multiple priorities? Are you looking for a role where you can grow your skills and make an impact?

If so, we’d love to meet you.

Apply today and grow your career in the fast-paced, ever-evolving sign industry.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.