Relationship-Driven Banking Associate

JPMorganChase; Grand Rapids (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Chase seeks an Associate Banker to welcome clients, open new accounts, and deliver attentive service using Chase Mobile App, Chase.com, and ATMs. You will build trusted relationships and educate clients on products while adhering to banking procedures.

The role emphasizes teamwork, strong communication, and a client-first approach to help clients reach their financial goals. Competitive benefits and total rewards are offered.

Qualifications

• High school diploma or GED is required.
• Experience in client services or related roles is preferred.
• Strong communication, empathy and problem-solving skills are expected.

Responsibilities

• Create a welcoming environment by greeting clients entering the branch and managing lobby flow.
• Provide account servicing and maintenance; open new accounts in compliance with policies.
• Educate clients on day-to-day banking and technology options (mobile app, website, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Operate branch tasks such as cash handling and adherence to bank procedures.

Skills

Client focus

Relationship building

Client engagement

Issue resolution

Team collaboration

Product knowledge

Experience

Communication

Education

High school diploma or GED

Job description

Chase seeks an Associate Banker to welcome clients, open new accounts, and deliver attentive service using Chase Mobile App, Chase.com, and ATMs. You will build trusted relationships and educate clients on products while adhering to banking procedures.

The role emphasizes teamwork, strong communication, and a client-first approach to help clients reach their financial goals. Competitive benefits and total rewards are offered.