Relationship Builder-Teller (Midtown Branch)

Paycom; Kansas City (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Holidays

401K with match

Free Vision insurance

Life insurance

Short/Long term disability

Employee assistance program

Volunteer time off

Job summary

Mazuma Credit Union in the Kansas City area is seeking a Relationship Builder - Teller to serve members at the branch and drive-thru, handling daily transactions and helping members reach their financial goals with confident, accurate service.

You will balance vault cash and cash handling equipment, explain fees, and refer customers to Advisors for more complex needs, while maintaining a positive team-focused attitude and Mazuma values.

Qualifications

• 1 year of related experience in customer service, hospitality, finance, or cash handling.
• High School Diploma or equivalent required.
• Strong numerical and cash-handling skills.

Responsibilities

• Deliver an amazing experience to Members in branch and drive-thru.
• Balance vault cash, drawers, cash recycling, and cash disbursement machines.
• Assist Members with daily account transactions: deposits, withdrawals, transfers, bill payments, and bond processing.
• Explain account activity and fees to Members.
• Make product referrals, and refer Members to Advisors for advanced needs.
• Maintain a positive attitude, collaborative spirit, and commitment to creating exceptional Member experiences.
• Uphold Mazuma's values through exceptional service and care for Members.

Skills

Well-organized

Mathematical ability

Multitasking

Attention to detail

MS Office Suite

Education

High School Diploma or equivalent

Tools

Windows OS

MS Office Suite

Job description

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our members and team members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:Our team members have positive, fun attitudesWe are big fans of both team and self-developmentWe promote learning and growthWe appreciate progressive mindsets and creative thinkingBesides that, here’s what else keeps team members here:Up to 27 days off a year!!10 paid HolidaysMental Health DayAnniversary DayMonday-Friday schedule with alternating half-days on SaturdayAll days! No night shifts here!PTO starting on the first day40 hours paid volunteer timeTraditional & Roth 401K with 5% matchAll major benefits effective 1st of the month following first day with wellness discountsFree Vision insuranceFree gym at our Headquarter location in Overland Park, available to all team membersCompany paid life insurance, short term, and long-term disabilityEmployee Assistance ProgramAnnual Bonus programTeam Member Account & Loan discountsWe love to smile, which is why it’s in our logoAbout the role:The Relationship Builder - Teller is a unique role at a unique Credit Union. As a front-line representative of the Member experience, you'll help Members with their everyday banking needs while building meaningful relationships that make them feel valued and appreciated.You'll confidently address routine transactions, identify opportunities to help Members achieve their financial goals, and connect them with the appropriate Advisor for more complex needs.What you’ll do as the Relationship Builder – Teller:Deliver an amazing experience to our Members, both in branch and drive-thru.Balance vault cash, drawers, cash recycling, and cash disbursement machines.Assist Members with daily account transactions, including cash and check deposits, cash withdrawals, transfers, bill payments, and bond processing.Understand and explain account activity and fees to Members.Make necessary product referrals, and refer members to appropriate Advisors for advanced account needs.Bring a positive attitude, collaborative spirit, and commitment to creating exceptional Member experiences.Embody Mazuma's values through exceptional service, teamwork, and genuine care for our Members.To be successful as the Relationship Builder – Teller we are looking for someone with:1 year of related experience: customer service, hospitality, finance, or cash handlingOther Skills:Well-organized, good mathematical abilityWorking knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel)Ability to multi-taskAttention to detailAccuracyEducation/Certifications/Licenses:Minimum of High School Diploma, or equivalentMazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify.