Relationship Banking Specialist

ghr; St. Louis (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Bank of America in United States is seeking a lobby assistant to educate clients on self-service resources and to process cash transactions accurately. This role focuses on building client relationships and connecting customers to solutions that meet their financial goals.

The position requires strong communication skills, adherence to procedures, and the ability to work weekends or extended hours at multiple financial centers within a reasonable distance.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Able to collaborate and build relationships across teams.
• Able to explain banking transactions and self-service tools to clients.
• Experience meeting sales goals in a salary plus incentive environment is a plus.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions via self-service channels.
• Processes cash transactions accurately and efficiently as needed.
• Builds relationships to meet clients’ financial needs and goals.
• Follows established processes and legal guidelines in daily activities.
• Grows knowledge by partnering with experts in small business, lending and investments.
• Manages center traffic, appointments, and outbound calls to drive the client experience.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Solutions Advisory

Client Experience

Prospecting

Referral Management

Time Management

Team Collaboration

Education

High School Diploma or GED

Job description

Bank of America in United States is seeking a lobby assistant to educate clients on self-service resources and to process cash transactions accurately. This role focuses on building client relationships and connecting customers to solutions that meet their financial goals.

The position requires strong communication skills, adherence to procedures, and the ability to work weekends or extended hours at multiple financial centers within a reasonable distance.