Relationship Banking Specialist

Bank of America; Knightdale (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

In-office culture with collaboration

Job summary

Bank of America is hiring for a front-line role in the United States, focused on engaging lobby clients and guiding self-service banking (ATM, online, mobile). You will process cash transactions accurately and engage clients in conversations to uncover financial needs.

The role requires a proactive, client-centric mindset, weekend/extended hours flexibility, and ability to operate within bank policies and regulatory guidelines.

Qualifications

• Must be enthusiastic, self-motivated with strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Passion and drive to improve clients' financial lives and deliver great service.
• Capable of identifying client solutions based on needs.
• Excellent communication and comfortable engaging all clients.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to serve clients and comply with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration or finance)

Job description

Bank of America is hiring for a front-line role in the United States, focused on engaging lobby clients and guiding self-service banking (ATM, online, mobile). You will process cash transactions accurately and engage clients in conversations to uncover financial needs.

The role requires a proactive, client-centric mindset, weekend/extended hours flexibility, and ability to operate within bank policies and regulatory guidelines.