Relationship Banking Specialist

Southern Bank; Springfield (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern Bank's Springfield National Branch is seeking a Personal Banker who serves as the focal point for sales, service and referrals, helping customers with transactions and building lifelong relationships with our communities.

You will open accounts, cross-sell products, participate in community events and visits to local businesses, and deliver friendly service while upholding privacy and regulatory standards across channels.

Qualifications

• Demonstrated positive and helpful attitude toward both internal and external customers.
• Clear, effective communication with customers, employees and supervisors.
• Good computer skills.
• Excellent customer service skills.

Responsibilities

• Develops new customer relationships and expands existing ones by cross-selling to meet personal and branch goals.
• Participates in a welcoming lobby experience and directs customers to the right team member.
• Takes ownership of the customer experience, handles transactions, and resolves issues.
• Builds relationships through frequent customer interactions and proactive follow-ups.
• Educates customers on using available access channels and bank services.

Skills

Positive attitude

Interpersonal communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Southern Bank's Springfield National Branch is seeking a Personal Banker who serves as the focal point for sales, service and referrals, helping customers with transactions and building lifelong relationships with our communities.

You will open accounts, cross-sell products, participate in community events and visits to local businesses, and deliver friendly service while upholding privacy and regulatory standards across channels.