Relationship Banking Specialist

TD Bank; Hyattsville (MD); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank in Hyattsville, MD seeks a customer-facing associate to deliver everyday banking and support consumer product needs through trusted client relationships. You will assist with account transactions, educate clients on services, and connect them to specialists to help reach financial goals while adhering to risk standards.

The role emphasizes accurate, high-touch service, inbound/outbound client engagement, and maintaining compliant, efficient operations in a busy banking center.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients; volunteering/education/military acceptable.
• Notary license preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Strong organization and communication skills; problem-solving ability.
• Proficient in Microsoft Office.

Responsibilities

• Orchestrates the client experience by managing client flow and inquiries.
• Acts as hospitality ambassador, delivering relationship-driven service.
• Creates personalized interactions to build trust with clients.
• Educates clients on banking products and digital capabilities.
• Schedules appointments for consumer needs and referrals to specialists.
• Balances client needs with policy adherence and risk awareness.
• Advocates for clients with empathy, integrity, and long-term perspective.

Skills

Customer service

Cash handling

Microsoft Office

Education

High school diploma or GED

1+ years demonstrated experience working with clients

Notary License preferred

Tools

Office software

Job description

TD Bank in Hyattsville, MD seeks a customer-facing associate to deliver everyday banking and support consumer product needs through trusted client relationships. You will assist with account transactions, educate clients on services, and connect them to specialists to help reach financial goals while adhering to risk standards.

The role emphasizes accurate, high-touch service, inbound/outbound client engagement, and maintaining compliant, efficient operations in a busy banking center.