Relationship Banking Advisor

Community Bank, N.A.; Essex Junction (VT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Job summary

Community Bank, N.A. is seeking a Relationship Banking Representative to serve as a frontline ambassador and deliver end-to-end banking experiences. You will handle teller and desk tasks, educate customers on digital tools, and build lasting relationships across branches.

The role emphasizes customer flow management, cross-functional collaboration, and adherence to bank policies while offering a competitive benefits package and opportunities for professional growth.

Qualifications

• Excellent interpersonal, listening, and communication skills with the ability to engage customers in meaningful financial conversations.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking and sound judgement in a fast-paced, customer-focused environment.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience in every interaction.
• Build trust by listening, asking thoughtful questions, and understanding customers’ financial needs and goals.
• Process everyday banking transactions and routine inquiries accurately while educating customers on features, benefits, and tools.
• Assist customers with issues such as balance discrepancies, debit card fraud, and other service needs; coordinate with internal teams for resolution.
• Educate and guide customers on digital banking tools and self-service options.
• Manage customer flow by coordinating appointments with appropriate team members.
• Identify customer needs and recommend banking solutions without pressure-based selling.

Skills

Interpersonal skills

Listening

Communication

Attention to detail

Digital tools

Microsoft Office

Education

High School Diploma or GED

Tools

Digital banking platforms

Job description

Community Bank, N.A. is seeking a Relationship Banking Representative to serve as a frontline ambassador and deliver end-to-end banking experiences. You will handle teller and desk tasks, educate customers on digital tools, and build lasting relationships across branches.

The role emphasizes customer flow management, cross-functional collaboration, and adherence to bank policies while offering a competitive benefits package and opportunities for professional growth.