Relationship Banker - Pittsburgh Market

Bank of America; Pittsburgh (Allegheny County); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player seeks a Relationship Banker to enhance client experiences in the Pittsburgh Market. This role involves engaging clients, processing transactions, and building meaningful relationships to meet their financial goals. The ideal candidate is a motivated self-starter with strong communication skills and a passion for delivering exceptional service. Join a company committed to diversity and inclusion, where you can grow your career and make a significant impact in the community. This position offers a dynamic work environment with opportunities for personal and professional development.

Qualifications

• Strong focus on client needs and delivering exceptional service.
• Ability to manage time effectively and adapt to new technologies.

Responsibilities

• Engage clients to assist with banking transactions and educate on resources.
• Build relationships to meet clients' financial needs and goals.
• Manage financial center traffic and appointments effectively.

Skills

Client Engagement

Cash Transaction Processing

Relationship Building

Critical Thinking

Problem Solving

Time Management

Adaptability to Technology

Effective Communication

Education

High School Diploma / GED

Bachelor's Degree or Associate’s Degree in Business

Tools

Mobile Banking

Online Banking

ATM

Job description

Relationship Banker - Pittsburgh Market

Pittsburgh, Pennsylvania; Penn Hills, Pennsylvania; Wexford, Pennsylvania

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

1. Engages clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
2. Accurately and efficiently processes cash transactions for clients as needed.
3. Has deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connects clients to solutions that meet their financial goals.
4. Executes the bank's risk culture and strives for operational excellence.
5. Builds relationships with clients to meet financial needs.
6. Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
7. Grows business knowledge and network by partnering with experts in small business, lending, and investments.
8. Manages financial center traffic, appointments, and outbound calls effectively.
9. Drives the client experience.
10. Manages cash responsibilities.

Required Qualifications:

1. Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
2. Collaborates effectively to get things done, building and nurturing strong relationships.
3. Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
4. Confident in identifying solutions for new and existing clients based on their needs.
5. Communicates effectively and confidently and is comfortable engaging all clients.
6. Ability to learn and adapt to new information and technology platforms.
7. Confident in educating clients on how to conduct simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking).
8. Applies strong critical thinking and problem-solving skills to meet clients' needs.
9. Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
10. Efficiently manages time and capacity.
11. Focuses on results while acting in the best interest of the client.
12. Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. Experience in financial services and knowledge of financial services industry, products, and solutions.
2. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
3. Six months of cash handling experience.
4. Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration, or finance.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40