Relationship Banker - Pittsburgh Market

Bank of America; Penn Hills (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to enhance client experiences and drive financial growth. This role involves engaging clients, educating them on self-service banking, and building strong relationships to meet their financial goals. The ideal candidate will possess a passion for client service, strong communication skills, and a commitment to operational excellence. Join a forward-thinking company that values diversity and inclusion, offering opportunities for personal and professional growth. If you're ready to make a meaningful impact in the financial lives of clients, this is the perfect opportunity for you.

Qualifications

• Strong work ethic and focus on client interests.
• Ability to learn and adapt to new technology platforms.

Responsibilities

• Engage clients to assist with transactions and educate on self-service resources.
• Process cash transactions accurately and efficiently.

Skills

Customer Engagement

Cash Transaction Processing

Relationship Building

Critical Thinking

Problem Solving

Effective Communication

Adaptability to Technology

Education

High School Diploma / GED

Bachelor's Degree or Associate's Degree in Business

Job description

Relationship Banker - Pittsburgh Market

Pittsburgh, Pennsylvania; Penn Hills, Pennsylvania; Wexford, Pennsylvania

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

1. Engage clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
2. Accurately and efficiently process cash transactions for clients as needed.
3. Have deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connect them to solutions that meet their financial goals.
4. Execute the bank's risk culture and strive for operational excellence.
5. Build relationships with clients to meet financial needs.
6. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
7. Grow business knowledge and network by partnering with experts in small business, lending, and investments.
8. Manage financial center traffic, appointments, and outbound calls effectively.
9. Drive the client experience.
10. Manage cash responsibilities.

Required Qualifications:

1. Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
2. Collaborate effectively to get things done, building and nurturing strong relationships.
3. Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
4. Confident in identifying solutions for new and existing clients based on their needs.
5. Communicate effectively and confidently and be comfortable engaging all clients.
6. Ability to learn and adapt to new information and technology platforms.
7. Confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
8. Apply strong critical thinking and problem-solving skills to meet clients' needs.
9. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
10. Efficiently manage time and capacity.
11. Focus on results while acting in the best interest of the client.
12. Flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. Experience in financial services and knowledge of financial services industry, products, and solutions.
2. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
3. Six months of cash handling experience.
4. Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration, or finance.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40