Relationship Banker: Personal Finance Advisor

BMO Harris Bank; Santa Clara (CA); On-site; USD 50,000 - 100,000; Full time

Job summary

BMO Harris Bank in Santa Clara is seeking a branch-based Financial Services Associate focused on delivering exceptional customer service and needs-based financial guidance. You will engage customers, assess needs, and propose tailored banking solutions while promoting digital self-serve options.

The role emphasizes collaboration with branch teams and partners to achieve sales and service objectives. Candidates should have 2–3 years of experience and relevant lending qualifications, with a strong

Qualifications

• Typically 2–3 years of relevant experience and post-secondary degree desirable.
• Appropriate lending qualifications and designations.
• Experience in financial services is an asset.
• Strong interpersonal and communication skills.

Responsibilities

• Proactively engages with existing customers and prospects to assess needs and grow loyalty.
• Provides tailored financial solutions based on needs-based assessments.
• Advises on digital and self-serve options to streamline banking.
• Works with branch and partners to deliver customer experience and meet business objectives.
• Ensures compliance with legal, regulatory, and lending policies.

Skills

Needs-based selling

Customer service

Financial guidance

Cross-selling

Regulatory compliance

Communication skills

Credit & lending knowledge

Team collaboration

Digital banking familiarity

Education

Post-secondary degree preferred

Bachelor's degree (preferred)

Tools

Tablets

Smartphones

Online tools

Job description

BMO Harris Bank in Santa Clara is seeking a branch-based Financial Services Associate focused on delivering exceptional customer service and needs-based financial guidance. You will engage customers, assess needs, and propose tailored banking solutions while promoting digital self-serve options.

The role emphasizes collaboration with branch teams and partners to achieve sales and service objectives. Candidates should have 2–3 years of experience and relevant lending qualifications, with a strong