Relationship Banking Specialist: Personal Finance Advisor

BMO Harris Bank; Capitola (CA); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

BMO Harris Bank is seeking a results-driven Retail Banking Associate to deliver exceptional customer service and advise clients on financial solutions. You will conduct needs assessments, engage with customers across branches and digital channels, and collaborate with partners to meet business goals.

Responsibilities include proactive outreach, recommending tailored products, and maintaining compliance with lending policies.

Qualifications

• Experience in consultative customer service or sales roles.
• Ability to identify customer needs and tailor financial solutions.
• Familiarity with personal banking products and lending concepts.

Responsibilities

• Engage customers with needs-based assessments to grow loyalty and opportunities.
• Provide guidance on banking channels and tailor solutions (everyday banking, investments, lending, home financing, small business).
• Ensure accurate data entry and compliant lending recommendations.

Skills

Needs-based selling

Customer service excellence

Financial solutions guidance

Cross-channel collaboration

Regulatory compliance awareness

Education

Post-secondary degree in related field (desirable)

Job description

BMO Harris Bank is seeking a results-driven Retail Banking Associate to deliver exceptional customer service and advise clients on financial solutions. You will conduct needs assessments, engage with customers across branches and digital channels, and collaborate with partners to meet business goals.

Responsibilities include proactive outreach, recommending tailored products, and maintaining compliance with lending policies.