Relationship Banker - Personal Banking & SMB Solutions

Bank of America; Ypsilanti (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America is seeking a customer-focused professional to serve as the first point of contact for financial center clients. You will uncover personal banking needs, offer solutions, and connect clients with specialists to deepen relationships.

You will support clients with self-service and transactional activities, while delivering exceptional client care and proactive follow-up to grow business and meet goals.

Qualifications

• Minimum 1 year sales experience in a client-centric environment.
• Strong communication and relationship-building skills.
• Ability to learn and adapt to new information and processes.

Responsibilities

• Partners with teams to provide consumer and small business solutions and services.
• Assists and trains clients on self-service transactions.
• Leverages resources to optimize client experience and ensure accuracy.
• Manages client interactions while complying with regulatory requirements.

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Associate's Degree or Bachelor's Degree in business, finance or related field

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America is seeking a customer-focused professional to serve as the first point of contact for financial center clients. You will uncover personal banking needs, offer solutions, and connect clients with specialists to deepen relationships.

You will support clients with self-service and transactional activities, while delivering exceptional client care and proactive follow-up to grow business and meet goals.