Relationship Banker — Personal Banking & Lending Expert

Koitecc Solutions; San Francisco (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in the United States is seeking a customer-focused retail banking professional to deliver exceptional service. You will identify customer needs, provide tailored financial solutions, and collaborate with branch and partners across channels to meet business goals.

Responsibilities include needs-based assessments, guiding clients on everyday banking, lending, and investment options, and promoting digital self-serve tools to simplify banking.

Qualifications

• Typically between 2–3 years of relevant experience and post-secondary degree in related field desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

Skills

Needs-based assessments

Customer engagement

Interpersonal skills

Communication skills

Problem solving

Education

Post-secondary degree in related field

Knowledge of lending regulations

Tools

Social media

Tablets

Smartphones

Online tools

Job description

BMO Financial Group in the United States is seeking a customer-focused retail banking professional to deliver exceptional service. You will identify customer needs, provide tailored financial solutions, and collaborate with branch and partners across channels to meet business goals.

Responsibilities include needs-based assessments, guiding clients on everyday banking, lending, and investment options, and promoting digital self-serve tools to simplify banking.