Relationship Banker II - FT

City of Lincoln; Spring Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

County National Bank in Spring Arbor, MI is seeking a Relationship Banker II to deliver exceptional client service at our on-site location. You will handle opening and maintenance of personal and business accounts and assist clients with banking needs, including debit cards and online banking.

The role requires a High School Diploma and strong interpersonal and numerical skills, with a focus on confidentiality and accuracy.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provide excellent client experience while opening personal and business accounts for new or existing clients.
• Maintain knowledge of bank products and services to assist clients and refer to other areas as appropriate.
• Assist clients by troubleshooting issues with debit cards, online banking, and other account inquiries.
• Respond to client inquiries including outgoing wire transfers, account changes, closing accounts including IRAs and HSAs.
• Follow up with clients as necessary and perform file maintenance.

Skills

Interpersonal skills

Communication

Adaptability

Professional demeanor

Product knowledge

Attention to detail

Cash handling

Compliance

Computer skills

Education

High school diploma

Job description

• Location 7845 Spring Arbor Road,Spring Arbor, MI, 49283,United States
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Company Overview

County National Bank was founded in 1934 as community bank and we continue to be committed to serving the communities of southern Michigan. With 13 full-service branches and several other financial services offices, our decisions are made by local associates and board members who have a vested interest in the communities we service. Our mission is to sustain a deep commitment to our community and our tradition of banking excellence.

Our associates are our greatest asset; they are committed to building lasting relationships with clients and coworkers. When you join CNB, you will become a part of a legacy that supports the success of our associates and our communities. If you are looking for a career with purpose and a team that values friendly and knowledgeable service, we encourage you to apply.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Relationship Banker II for our ON-SITE location in Spring Arbor, Michigan.

JOB SUMMARY

A Relationship Banker III position is responsible for providing an outstanding client experience as the first point of contact for our clients. Relationship Banker III is responsible for handling a variety of complex financial transactions with accuracy and efficiency including opening new accounts, closing accounts and maintenance of current accounts.

KEY RESPONSIBILITIES

• Provide excellent client experience while opening personal and business accounts for new or existing clients.
• Maintain a working knowledge of Bank products and services in order to better assist clients and refer them to other areas of the Bank as appropriate.
• Assists clients by troubleshooting issues with debit cards, online banking, and other account inquiries.
• Respond to client inquiries which may include outgoing wire transfers, account changes, closing accounts including IRAs and HSAs.
• Follows up with clients as necessary and performs file maintenance.
• Respects and maintains strict confidentiality of all information acquired while performing job tasks.
• Verify client identity to ensure compliance with bank policy and procedure.
• Assists in the opening and closing duties and operations of the branch.
• Maintains regular, on-time attendance.
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
• Performs other various duties as assigned.

QUALIFICATIONS

Required:

• High School Diploma or equivalent

Preferred:

• Previous experience as a Relationship Banker I or commensurate banking experience

Requirements

SKILLS

• Excellent interpersonal skills with a cooperative approach to working with others
• Ability to communicate clearly and professionally both verbally and in writing
• Ability to work in a fast-paced environment and positively adapt to routine changes
• Professional, friendly, and calm demeanor
• Ability to explain banking products and procedures clearly
• High attention to detail with the ability to process transactions accurately and efficiently
• Basic math aptitude with the ability to handle cash and balance
• A dherence to all procedures including security and confidentiality standards
• Proficient with computers and ability to lean proprietary software

This position is an on-site position located in Spring Arbor, MI. May require occasional travel to other branch locations, as needed.

Physical Requirements

• Ability to sit and/or stand for long periods of time
• Ability to use your fingers to grasp, move, or assemble small objects like coins, checks, etc.
• Ability to see difference between colors, shades, and brightness to identify checks, bills, and other documents
• Comfort with using a phone, fax, or other devices for calls, document sharing, and communication
• Ability to push, lift, or pull objects up to 50 pounds