Relationship Banker (Reserve)

Bank of Ann Arbor; Ann Arbor (MI); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Bank of Ann Arbor is seeking a Customer Banking Specialist focused on developing long-term client relationships and expanding banking activity at the Downtown Ann Arbor branch, with occasional coverage at other Washtenaw County branches. You will address client needs in person and by phone, recommending products or referring to internal partners.

The role emphasizes opening accounts, processing deposits, and handling loan applications while delivering superior service and maintaining accurate

Qualifikationen

• Three years of experience as a new accounts representative or similar banking role.
• Sales-oriented with ability to identify customer needs and suggest banking products.
• Proficient with computers and basic bank systems.
• Excellent customer service and communication abilities for in-person and phone interactions.

Aufgaben

• Develops a full customer banking relationship by consulting with customers to review and expand their banking relationships.
• Provides superior customer service by welcoming clients and assisting with banking products and services.
• Opens personal and business deposit accounts (checking, savings, IRA, CDs, money market).
• Accepts loan applications for lines of credit and other products.
• Collects identification and inputs data into bank systems.
• Orders checks and issues ATM/VISA cards per procedure.
• Handles customer transactions and supports teller staff as needed.
• Assumes additional responsibilities as required.

Kenntnisse

Sales orientation

Customer service

Communication skills

Computer skills

Relationship building

Ausbildung

Associate’s degree or equivalent

Jobbeschreibung

Description

In this position, your main location will be at the Downtown Ann Arbor Bank of Ann Arbor branch while also floating to other Washtenaw County Bank of Ann Arbor branches as needed based on scheduling needs. You'll be responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to an internal financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.

Responsibilities

• Develops a full customer banking relationship by consulting with new and existing bank customers to review and expand their banking relationship using all applicable bank products and services; serves as a primary contact for customers for all of their banking needs.
• Provides superior customer service by welcoming clients in a warm, friendly manner, and assisting them with their specific banking products and service’s needs.
• Opens and processes new demand and time deposit accounts which include: personal and business checking accounts, passbook savings accounts, IRA’s, Certificates of Deposit and money market accounts.
• Accepts loan applications for bank line of credit products, including checking account overdraft protection, unsecured lines of credit, and installment loans.
• Obtains appropriate identification from customers to ensure accounts are properly opened according to bank security procedures, prepares signature cards, and inputs information into bank system.
• Orders checks using online system and issues ATM and VISA check cards according to procedure.
• Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements and policies when serving in this capacity.
• Assumes additional responsibilities as required.

Requirements

• Three years previous experience as a new accounts representative or other relevant banking position.
• Sales orientation. Possesses the ability and desire to anticipate customers’ needs to offer and sell the appropriate banking products to customers.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.
• Associate’s degree or equivalent combination of education and experience.

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 3. The noise level in the work environment is usually moderate.