Relationship Banker II

TD; New York (NY); On-site; USD 68,053,000 - 88,828,000; Full time

Job summary

TD Bank in Brooklyn, NY seeks a customer service professional to deliver everyday banking and consumer product support by building trusted client relationships with accuracy and clarity.

As a hospitality ambassador, you will handle transactions, identify client needs, refer to specialists, and guide customers through TD's services while complying with risk and regulatory standards. Evening and weekend availability required.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience preferred.
• Ability to work during evenings, weekends and holidays.
• Strong organization skills to handle multiple tasks.
• Excellent communication skills and concise delivery.
• Demonstrated problem-solving skills.
• Notary license preferred.

Responsibilities

• Orchestrates the overall client experience by managing client flow.
• Serves as a hospitality ambassador, delivering a high-touch experience.
• Creates personalized client-first interactions and builds trust.
• Educates clients on banking products and digital capabilities.
• Engages clients through proactive outreach and scheduling appointments.
• Balances needs with policy adherence and risk awareness.
• Advocates for clients with empathy and integrity.

Skills

Communication

Organization

Problem solving

Microsoft Office

Notary License

Education

High school diploma or GED

Notary License preferred

Job description

TD Bank in Brooklyn, NY seeks a customer service professional to deliver everyday banking and consumer product support by building trusted client relationships with accuracy and clarity.

As a hospitality ambassador, you will handle transactions, identify client needs, refer to specialists, and guide customers through TD's services while complying with risk and regulatory standards. Evening and weekend availability required.