Relationship Banker I: Customer Growth & Digital Banking

Regions Bank; Jackson (MS); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

401K Match

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Benefits

Health Savings Account

Parental Leave

Employee Assistance

Job summary

Regions Bank in Jackson, MS seeks a Relationship Banker I to deliver exceptional customer service on the cash line and by phone, while helping customers grow and manage their finances. The role focuses on creating meaningful personal connections, processing transactions, and guiding customers to Regions’ digital solutions.

The position welcomes candidates with teller or retail experience who are eager for growth and upward mobility, and requires strong communication and a focus on personalized

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Skills

Customer service

Cash handling

Digital banking

Communication skills

Problem solving

Job description

Regions Bank in Jackson, MS seeks a Relationship Banker I to deliver exceptional customer service on the cash line and by phone, while helping customers grow and manage their finances. The role focuses on creating meaningful personal connections, processing transactions, and guiding customers to Regions’ digital solutions.

The position welcomes candidates with teller or retail experience who are eager for growth and upward mobility, and requires strong communication and a focus on personalized