Relationship Banker - Grow Client Relationships & Impact

Bank of America; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Bank of America is seeking a client-focused Financial Center Associate in the United States. The role centers on building client relationships, driving the client experience, and handling cash and appointments across banking products.

You will engage with clients, learn and use new technology, and adapt to responsibilities across locations, including weekend hours as needed to meet business goals.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Collaborates effectively to build and nurture strong client relationships.
• Passionate and driven to improve clients' financial lives through service.
• Confident identifying solutions for new and existing clients.
• Clear, effective communicator comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Comfortable educating clients on self-service banking (ATM, online, mobile).
• Uses critical thinking to meet client needs and follow laws.
• Follows established processes and regulations in daily activities.
• Manages time and capacity efficiently.
• Drives results while acting in the client’s best interest.
• Willingness to work weekends/extended hours at a nearby center.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a client-focused Financial Center Associate in the United States. The role centers on building client relationships, driving the client experience, and handling cash and appointments across banking products.

You will engage with clients, learn and use new technology, and adapt to responsibilities across locations, including weekend hours as needed to meet business goals.