Relationship Banker: Grow Client Relationships

M&T Bank Corporation; Mount Airy (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Mount Airy, MD is seeking a branch-based Relationship Banker who identifies customer needs and offers proactive basic sales solutions. This role focuses on lobby management, servicing and sales interactions for retail and business customers in a branch setting.

You will lead outreach, conduct proactive customer education on value-added products, and onboard new clients while maintaining strong risk controls and regulatory compliance within the branch.

Qualifications

• High school diploma or GED required with 1–2+ years retail sales or customer service.
• Associates degree preferred; notary license helpful.
• Strong verbal and interpersonal skills.
• Proficiency with internet and basic technology.
• Ability to comply with risk/KYC procedures.

Responsibilities

• Identify customer needs and present banking options to meet financial goals.
• Engage in relationship management, lead-focused outbound calling, and appointment setting.
• Onboard new customers and schedule follow-ups.
• Ensure compliance with KYC, CIP, and audit requirements.
• Maintain branch sales and service excellence with adherence to risk controls.

Skills

Relationship Management

Sales Outreach

Customer Service

Communication Skills

Lead Qualification

Education

High school diploma or GED

Associates degree preferred

Notary public license

Job description

M&T Bank Corporation in Mount Airy, MD is seeking a branch-based Relationship Banker who identifies customer needs and offers proactive basic sales solutions. This role focuses on lobby management, servicing and sales interactions for retail and business customers in a branch setting.

You will lead outreach, conduct proactive customer education on value-added products, and onboard new clients while maintaining strong risk controls and regulatory compliance within the branch.