Relationship Banker – Digital-First Client Advocate

U.S. Bank; Appleton (WI); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Relationship Banker to engage customers across in-person, appointment, and virtual channels, providing tailored financial guidance and banking solutions. You will learn products, assess customer needs, and support digital banking adoption as part of delivering an excellent client experience.

The role emphasizes proactive outreach, strong communication, and collaboration with branch teams to serve both individual and business clients effectively.

Qualifications

• High school diploma or equivalent required.
• Typically 4–5 years of retail banking experience or a mix of experience and training preferred.
• Strong customer service and relationship-building skills preferred.

Responsibilities

• Build and foster relationships with customers through in-person, by appointment, and virtual interactions.
• Open new consumer and business accounts and process service requests.
• Educate clients on deposit and loan products and services and propose suitable solutions.
• Promote digital banking and self-service tools for enhanced customer experience.

Skills

Relationship building

Customer service

Communication

Sales experience

Digital banking

Education

High school diploma or equivalent

Job description

U.S. Bank seeks a Relationship Banker to engage customers across in-person, appointment, and virtual channels, providing tailored financial guidance and banking solutions. You will learn products, assess customer needs, and support digital banking adoption as part of delivering an excellent client experience.

The role emphasizes proactive outreach, strong communication, and collaboration with branch teams to serve both individual and business clients effectively.