Relationship Banker — Create Lasting Financial Wins

Bank of America; Springfield (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in Springfield, VA is hiring for a client-focused role in a retail banking environment. You will educate clients on mobile/online banking and ATM self-service, process cash transactions, and build relationships to meet financial goals.

The role emphasizes guiding clients through financial solutions while maintaining compliance and delivering strong service in a busy branch setting.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build relationships and get things done.
• Displays passion and drive to improve clients’ financial lives.
• Confident in identifying solutions for new and existing clients.
• Excellent communication and confident client engagement.
• Ability to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking options and channels.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines, adhering to laws and regulations.
• Expands knowledge by partnering with experts in small business, lending, investments.
• Manages center traffic, appointments, and outbound calls.
• Delivers a great client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Springfield, VA is hiring for a client-focused role in a retail banking environment. You will educate clients on mobile/online banking and ATM self-service, process cash transactions, and build relationships to meet financial goals.

The role emphasizes guiding clients through financial solutions while maintaining compliance and delivering strong service in a busy branch setting.