Relationship Banker: Client Solutions & Growth

Bank of America; Easton (Northampton County); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking to engage clients in the lobby, educating them on self-service options like mobile and online banking and ATMs. The role involves processing cash transactions accurately and building relationships to identify financial solutions for clients.

The position emphasizes adherence to laws and bank policies, developing product knowledge, and supporting a superior client experience across financial center activities.

Qualifications

• Demonstrates strong client focus and drive to help clients achieve financial goals.
• Ability to build trust and foster long-term client relationships.
• Comfortable learning and using new banking technologies and platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently for clients.
• Build relationships to understand client needs and recommend solutions.
• Collaborate with specialists for small business, lending, and investments when appropriate.
• Manage center traffic, appointments, and outbound calls to enhance client experience.
• Drive a positive client experience and ensure cash responsibilities are met.
• Adhere to all laws, regulations, and bank policies in daily activities.

Skills

Customer focus

Relationship building

Sales mindset

Strong work ethic

Time management

Problem solving

Communication skills

Tech literacy

Cash handling awareness

Education

High School Diploma / GED

Job description

Bank of America is seeking to engage clients in the lobby, educating them on self-service options like mobile and online banking and ATMs. The role involves processing cash transactions accurately and building relationships to identify financial solutions for clients.

The position emphasizes adherence to laws and bank policies, developing product knowledge, and supporting a superior client experience across financial center activities.