Relationship Banker & Client Solutions Expert

Bank of America Corporation; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking a frontline teammate to engage clients in the lobby, educate them on self-service options, and process cash transactions with accuracy. You will build trusted relationships, understand client financial goals, and connect them with appropriate solutions while ensuring compliance and exceptional service.

The role requires flexibility to work weekends/extended hours and a focus on delivering a high-quality client experience in a fast-paced branch environment.

Qualifications

• Enthusiastic, driven individual with strong work ethic and client focus.
• Effective collaboration to build relationships and deliver results.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Develop deep conversations to understand client needs and connect to financial solutions.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or related Associate’s Degree

Job description

Bank of America is seeking a frontline teammate to engage clients in the lobby, educate them on self-service options, and process cash transactions with accuracy. You will build trusted relationships, understand client financial goals, and connect them with appropriate solutions while ensuring compliance and exceptional service.

The role requires flexibility to work weekends/extended hours and a focus on delivering a high-quality client experience in a fast-paced branch environment.