Relationship Banker - Client Growth & Cash Services

NBMBAA; Los Angeles (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is hiring for a client-focused role in Los Angeles, offering in-office attendance with flexibility based on role. The position centers on engaging clients in the lobby, educating them on self-service options, and accurately processing cash transactions while building deep client relationships to meet financial goals.

The role requires strong communication, problem-solving, and time-management skills, with eligibility to work weekends and travel to nearby financial centers.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is hiring for a client-focused role in Los Angeles, offering in-office attendance with flexibility based on role. The position centers on engaging clients in the lobby, educating them on self-service options, and accurately processing cash transactions while building deep client relationships to meet financial goals.

The role requires strong communication, problem-solving, and time-management skills, with eligibility to work weekends and travel to nearby financial centers.