Relationship Banker — Client Experience & Financial Solutions

NBMBAA; Fort Lauderdale (FL); On-site; USD 38,000 - 45,000; Full time

Job summary

Bank of America is seeking a client-focused associate to engage clients in the lobby, educate on self‑service options, and process cash transactions accurately. You will build relationships to meet financial needs and connect clients to lending, investments, and small business solutions.

Responsibilities include managing center traffic, appointments, and outbound calls while delivering an outstanding client experience.

Qualifications

• Enthusiastic self-starter with strong work ethic and results orientation.
• Collaborates effectively to build relationships and get things done.
• Demonstrates passion and drive to improve clients' financial lives.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions through self‑service resources.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs and connect them to solutions.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls; drives client experience.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America is seeking a client-focused associate to engage clients in the lobby, educate on self‑service options, and process cash transactions accurately. You will build relationships to meet financial needs and connect clients to lending, investments, and small business solutions.

Responsibilities include managing center traffic, appointments, and outbound calls while delivering an outstanding client experience.