Relationship Banker – Cambridge, MA

Bank of America; Cambridge (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to join their dynamic team in Cambridge. This role offers the opportunity to engage with clients, assist them with transactions, and provide tailored financial solutions that enhance their financial lives. The company is committed to fostering a diverse and inclusive workplace, offering flexibility and competitive benefits to support employees' well-being. If you're passionate about making a difference in clients' financial journeys and thrive in a collaborative environment, this position is perfect for you. Join a company that values growth, learning, and impactful contributions.

Qualifications

• Enthusiastic self-starter with strong work ethic and effective communication skills.
• Ability to build relationships and identify client solutions.

Responsibilities

• Engaging clients and assisting with transactions through self-service resources.
• Building relationships and connecting clients to financial solutions.

Skills

Effective communication skills

Critical thinking

Problem-solving skills

Time management

Relationship building

Adaptability to new technology

Self-motivation

Education

High School Diploma / GED

Bachelor's Degree

Associate’s Degree

Job description

Relationship Banker – Cambridge, MA

Brookline, Massachusetts; Somerville, Massachusetts; Cambridge, Massachusetts; Boston, Massachusetts; Brighton, Massachusetts; Dorchester, Massachusetts

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

1. Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
2. Accurately and efficiently processing cash transactions for clients as needed.
3. Having deep conversations with clients to gain in-depth knowledge of their financial and life priorities.
4. Connecting clients to solutions that meet their financial goals.
5. Executing the bank's risk culture and striving for operational excellence.
6. Building relationships with clients to meet their financial needs.
7. Following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
8. Growing business knowledge and network by partnering with experts in small business, lending, and investments.
9. Managing financial center traffic, appointments, and outbound calls effectively.
10. Driving the client experience.
11. Managing cash responsibilities.

Required Qualifications:

1. Enthusiastic, highly motivated self-starter with a strong work ethic.
2. Ability to collaborate effectively and build strong relationships.
3. Passion and commitment to deliver an experience that improves clients’ financial lives.
4. Confidence in identifying solutions for new and existing clients based on their needs.
5. Effective communication skills, comfortable engaging all clients.
6. Ability to learn and adapt to new information and technology platforms.
7. Confidence in educating clients on conducting simple banking transactions through self-service technologies.
8. Strong critical thinking and problem-solving skills.
9. Efficient time and capacity management.
10. Flexibility to work weekends and/or extended hours as needed.

Desired Qualifications:

1. Experience in financial services and knowledge of financial services industry, products, and solutions.
2. One year of demonstrated successful sales experience in a salary plus incentive environment.
3. Six months of cash handling experience.
4. Bachelor's Degree or business-relevant Associate’s Degree.

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours Per Week: 40