Relationship Banker - Branch Supervisor

Trustmark Bank; Canton (MS); On-site; USD 50,000 - 75,000; Full time

Job summary

Trustmark Bank in Canton, MS seeks a Branch Supervisor to oversee the branch, supervise staff and operations, and drive growth through effective sales, service and lending activities.

You will lead development and coaching of associates, promote cross-sell and referrals across lines of business, and manage loan portfolios while ensuring regulatory compliance and service quality.

Qualifications

• Strong understanding of Retail Banking products and services.
• Demonstrated proficiency in consumer lending, relationship development, and deposit growth.
• Ability to meet sales goals in a retail environment.
• Basic computer skills and the ability to learn internal technology systems.
• Excellent verbal and written interpersonal and communication skills.
• Time management skills and customer service excellence.
• Experience in managing a loan portfolio preferred.
• Previous supervisory duties preferred.
• National Mortgage Licensing System and Registry (NMLS) preferred.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency and engagement.
• Promote the branch's efforts in business development, referrals to other lines of business, wallet share, fee income, deposits and loans.
• Conduct sales calls and customer meetings.
• Take and process loan applications, interview applicants and clear exceptions and past dues.
• Manage loan portfolio and help/service customers with regulatory compliance.
• Ensure marketing materials and branch personnel comply with current regulations and policies.
• Manage branch and personnel toward sales, service and operations goals while mitigating risks.
• Conduct productive branch meetings/huddles with emphasis on growth and profitability.
• Interview prospective employees and hire candidates to fill vacancies.
• Mentor, train, coach, and manage branch personnel.
• Manage scheduling, performance appraisals, cash items, ITM/ATM balancing, and audits.
• Possibly participate in community service roles.
• Associates may be assigned additional duties.

Skills

Platform banking

Retail banking operations

Consumer lending

Credit/treasury management

Business development

Supervisory experience

Education

Bachelor's degree or 3 years banking experience

Job description

Overview

The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Promote the branch's efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank's current focus, campaign, or needs.
• Conduct sales calls and customer meetings
• Take and process loan applications, interview applicants, and clear exceptions and past dues.
• Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies
• Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees and hire candidates to fill vacancies.
• Mentor, train, coach, and manage branch personnel.
• Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's degree o r three years of experience in banking or a supervisory role
• 2 years progressive experience in one or more of the following areas:
  • Platform banking or frontline banking operations
  • Consumer lending or credit related banking experience
  • Credit, treasury management or other banking related experience
  • Financial services industry experience
  • Business development
  • Supervisory role
• Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• Demonstrated proficiency in consumer lending, relationship development, and deposit growth
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong verbal and written interpersonal and communication skills
• Time management skills
• Excellent customer service skills
• Experience in managing a loan portfolio preferred
• Previous supervisory duties preferred
• National Mortgage Licensing System and Registry (NMLS) preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens .

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark will become the sole property of Trustmark. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.