Relationship Banker

CREDIT UNION 1; Springfield (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

PTO accrues from day one

Tuition reimbursement

Employee Assistance Program

Diabetes management program (Livongo)

Career growth opportunities

Medical PPO insurance

HDHP with HSA

Dental & vision insurance

Life/AD&D and disability insurance (80

401(k) retirement and profit-sharing

Teledoc 24/7

Pet Insurance

Paid Family Medical Leave

Job summary

CREDIT UNION 1 is seeking a full-time Teller in Springfield, IL to provide financial and account services with confidence and professionalism. You will process deposits and withdrawals, open new accounts, and assist with loan questions, while actively cross-selling products to members.

The role emphasizes accuracy, customer service, and teamwork within a branch environment, with a focus on meeting sales goals and maintaining confidentiality of member information.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Proven sales experience or abilities.
• Detail oriented and organized.
• Ability to work independently and in a team.
• NMLS is required.

Responsibilities

• Take responsibility and accountability in following all service standards set forth by the credit union; provide informed, professional, and accurate service and support to all members and associates.
• Perform teller duties: process member transactions accurately and efficiently while maintaining a balanced cash drawer.
• Assist members with opening and closing accounts, and address and resolve member problems, inquiries, or complaints.
• Assist applicants with consumer and mortgage loan applications and questions; explain loan programs, options, and requirements. NMLS is required.
• Promote the credit union’s products and services based on member needs and identifying opportunities; actively participate in developing new business for the credit union.

Skills

Customer service

Sales experience

Communication skills

Detail oriented

Teamwork

Professional appearance

Education

High School diploma or equivalent

Job description

Position Details

• Job Location: Springfield, IL 62704
• Position Type: Full-Time
• Education Level: High School
• Salary Range: $18.00 - $22.50 Hourly
• Job Category: Branch Operations

The Job at a Glance

Provides financial and account services to members in a confident and professional manner that assures efficient operations and exceptional service. Assertively executes cross‑selling with members and potential members to increase growth. The position requires accurately handling member requests such as deposits, withdrawals, loan payments, new account opening, member interviews, and any other request from members. Accommodates staffing needs throughout the branch platform as required.

Typical Day

• Take responsibility and accountability in following all service standards set forth by the credit union; provide informed, professional, and accurate service and support to all members and associates.
• Perform teller duties: process member transactions accurately and efficiently while maintaining a balanced cash drawer.
• Assist members with opening and closing accounts, and address and resolve member problems, inquiries, or complaints.
• Assist applicants with consumer and mortgage loan applications and questions; explain loan programs, options, and requirements. NMLS is required.
• Promote the credit union’s products and services based on member needs and identifying opportunities; actively participate in developing new business for the credit union.
• Represent the credit union in a courteous and professional manner; provide prompt, efficient, and accurate service in all areas.
• Stay abreast of emerging financial trends to better meet members’ needs.
• Accountable for achieving or exceeding individual sales goals and participating in team sales and referral goals.
• Maintain knowledge of all Credit Union 1 products, services, procedures while staying informed of all policy and procedural changes.
• Maintain member confidence and protect credit union operations by keeping information confidential.
• Perform other duties as necessary or directed.
• Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

• High school diploma or equivalent
• Good figure aptitude
• Detail oriented and organized
• Ability to work independently and in a team environment
• Professional manner and appearance
• Experience with the public
• Good communication and service skills
• Proven sales experience or abilities

Benefits

• Get paid for not working 14 holidays each year
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities; we promote from within whenever possible
• Excellent benefits packages including:
• Medical PPO insurance
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental & vision insurance
• Life, AD&D, short and long‑term disability insurance (100% company paid)
• 401(k) retirement and profit‑sharing plan (must be 20 years old)
• Free Teledoc 24/7 Physician Services
• Pet Insurance
• Paid Family Medical Leave (when FMLA eligible)

Location & Hours

2464 Wabash Ave., Springfield, IL

Branch Hours: Mon, Tues, Thurs: 9:00am - 5:00pm | Wed: 10:00am - 5:00pm | Fri: 9:00am - 6:00pm