Relationship Banker

CREDIT UNION 1; Lombard (IL); On-site; USD 27,248 - 34,068; Full time

Benefits offered by this job

Paid holidays

PTO from day one

Tuition reimbursement

EAP

HDHP with HSA

Dental and vision

Life and disability

401(k) with profit sharing

Teledoc

Pet Insurance

Paid Family Medical Leave

Job summary

Credit Union 1 in Lombard, IL is hiring a full-time Teller/Member Service Associate. You will provide financial and account services, process deposits and withdrawals, open new accounts, and assist members with loan applications while delivering exceptional service.

This role requires a high school diploma, strong cash handling, sales skills, and the ability to work both independently and with a team. NMLS is required for loan questions and programs.

Qualifications

• High school diploma or equivalent.
• Good figure aptitude.
• Detail oriented and organized.
• Ability to work independently and in a team environment.
• Professional manner and appearance.
• Experience with the public.
• Good communication and service skills.
• Proven sales experience or abilities.

Responsibilities

• Take responsibility and accountability in following all service standards set forth by the credit union; provide informed, professional, and accurate service and support to all members and associates.
• Perform teller duties: process member transactions accurately and efficiently while maintaining a balanced cash drawer.
• Assist members with opening and closing accounts, and address and resolve member problems, inquiries, or complaints.
• Assist applicants with consumer and mortgage loan applications and questions, explain loan programs, options, and requirements; NMLS is required.
• Promote the credit union’s products and services based on member needs and identifying opportunities; actively participate in developing new business for the credit union.
• Represent the credit union in a courteous and professional manner; provide prompt, efficient, and accurate service in all areas.
• Stay abreast of emerging financial trends to better meet members’ needs.
• Be accountable for achieving or exceeding individual sales goals and participating in team sales and referral goals.
• Maintain knowledge of all Credit Union 1 products, services, procedures while staying informed of all policy and procedural changes.
• Maintain member confidence and protect credit union operations by keeping information confidential.
• Perform other duties as necessary or directed.
• Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Skills

Sales experience

Communication

Detail oriented

Teamwork

Education

High school diploma

Job description

Job Details

• Location: Lombard, IL 60148
• Position Type: Full-Time
• Education Level: High School
• Salary Range: $19.78 - $24.73 hourly
• Category: Branch Operations

Overview

Provides financial and account services to members in a confident and professional manner that assures efficient operations and exceptional service. Assertively executes cross‑selling with members and potential members to increase growth. This position requires accurately handling member requests such as deposits, withdrawals, loan payments, new account opening, member interviews, and any other request from members. It also accommodates staffing needs throughout the branch platform as required.

Responsibilities

• Take responsibility and accountability in following all service standards set forth by the credit union; provide informed, professional, and accurate service and support to all members and associates.
• Perform teller duties: process member transactions accurately and efficiently while maintaining a balanced cash drawer.
• Assist members with opening and closing accounts, and address and resolve member problems, inquiries, or complaints.
• Assist applicants with consumer and mortgage loan applications and questions, explain loan programs, options, and requirements; NMLS is required.
• Promote the credit union’s products and services based on member needs and identifying opportunities; actively participate in developing new business for the credit union.
• Represent the credit union in a courteous and professional manner; provide prompt, efficient, and accurate service in all areas.
• Stay abreast of emerging financial trends to better meet members’ needs.
• Be accountable for achieving or exceeding individual sales goals and participating in team sales and referral goals.
• Maintain knowledge of all Credit Union 1 products, services, procedures while staying informed of all policy and procedural changes.
• Maintain member confidence and protect credit union operations by keeping information confidential.
• Perform other duties as necessary or directed.
• Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Qualifications

• High school diploma or equivalent.
• Good figure aptitude.
• Detail oriented and organized.
• Ability to work independently and in a team environment.
• Professional manner and appearance.
• Experience with the public.
• Good communication and service skills.
• Proven sales experience or abilities.

Benefits

• Get paid for not working 14 holidays each year.
• Paid Time Off (PTO) begins accruing day one of employment.
• Tuition reimbursement for approved courses (after 1 year).
• Free Employee Assistance Program (EAP).
• Livongo Diabetes Management Program.
• Career growth opportunities; the company promotes from within whenever possible.
• Medical PPO insurance.
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA).
• Dental and vision insurance.
• Life, AD&D, short and long-term disability insurance (100% company paid).
• 401(k) retirement and profit‑sharing plan (must be 20 years old).
• Free Teledoc 24/7 Physician Services.
• Pet Insurance.
• Paid Family Medical Leave (when FMLA eligible).

Branch Information

Location: 450 E. 22nd Street, Lombard, IL

Branch Hours: Mon, Tues, Thurs: 9:00am-5:00pm | Wed: 10:00am-5:00pm | Fri: 9:00am-5:00pm