Relationship Banker

Golden Route Operations, LLC; Springfield (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Legacy Bank and Trust is seeking a full-time teller at our Springfield, MO branch. You will perform lead teller duties, handle cash and deposits, open/close accounts, and support loan processes while maintaining compliance and superior customer service.

The position requires a High School Diploma and 2+ years in banking or sales, with strong verbal communication and multitasking abilities. Training and growth opportunities are provided, with a benefits package included.

Qualifications

• High School Diploma or equivalent is required.
• Two or more years of banking and/or sales experience preferred.
• Excellent verbal skills and customer service delivery are essential.
• Ability to handle multiple functions simultaneously and accurately.

Responsibilities

• Lead teller responsibilities including cash handling, balancing drawers, and vault operations.
• Open/close depository accounts and maintain existing accounts with accuracy and compliance.
• Identify customer needs and cross-sell suitable bank products.
• Train and coach branch staff on retail functions; support branch management.
• Process consumer loan applications and liaise with loan officers.

Skills

Customer service

Verbal communication

Multitasking

Office software

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Location 3250 E. Sunshine Street,Springfield, MO, 65804,United States
• Employee Type Full Time

Contact information

• Name Katrina Sweaney

Summary: Full-Time Monday-Friday, available some Saturdays

Essential Job Functions

• -Demonstrate Legacy Bank and Trust corporate values in all situations and interactions.
• -Serve daily as lead teller performing basic and complex transactions. (Cash handling, balancing of drawers, vaults, coin machine, etc.)
• -Open/close depository accounts and facilitate maintenance on existing accounts. Review for accuracy and compliance.
• -Uncover needs and deepen customer relationships by identifying needs and recommending appropriate bank products.
• -Assist in training and coaching branch retail staff on all retail functions.
• -Possess knowledge of all banking products, including other lines of business within the bank. Stay current on new products, pricing, and cross-sell opportunities within retail and other departments of the bank.
• -Serve as backup to branch management in leading and coaching branch retail team.
• -Complete all required training.
• -Accept and process consumer loan applications, meet with loan customers, and act as a liaison between loan customers and loan officers as needed.
• -Consistently provide exceptional customer service and appropriately manage customer complaints.
• -Comply with bank policy, laws, and regulations.
• -All other duties as assigned.
• -Strong cultural values
• -Excellent verbal skills and customer service delivery
• -The ability to handle multiple functions at the same time
• -Microsoft Word, Excel, and Outlook experience

Education and Experience

• -High School Diploma or equivalent
• -Two or more years of banking and/or sales experience

Physical Requirements

• Seeing: Must be able to see well enough to see computer screen and read documents (75-100% of work time spent on activity).
• Hearing: Must be able to hear well enough to communicate with customers, vendors, and employees (75-100% of work time spent on activity).
• Sitting: Must be able to sit for long periods of time (50-74% of work time spent on activity).
• Standing/Walking: Must be able to move about office (75-100% of work time spent on activity).
• Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up paper products or materials (25-49% of work time spent on activity).
• Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds (0-24% of work time spent on activity).
• Grasping/Feeling: Must be able to write, type and use technical equipment (75-100% of work time spent on activity).

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• -401(k)
• -401(k) matching
• -Flexible spending account
• -Health insurance
• -Life insurance
• -Paid time off
• -Vision insurance

Physical setting

• -Office

Schedule

• -Monday to Friday, available some Saturdays

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Legacy Bank and Trust is an Equal Opportunity Employer.