Relationship Banker

Clinton Savings Bank; Shrewsbury (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Clinton Savings Bank in Shrewsbury, MA is seeking a Relationship Banker to provide excellent customer service, open accounts, and promote cross-sell opportunities. You will manage branch operations, assist customers with various banking needs, and uphold audit and security standards.

The role requires at least a high school education and two years in retail banking, with supervisory experience preferred. Training is available for the right candidate.

Qualifications

• Minimum high school education and two years of retail banking experience.
• Previous banking and supervisory experience preferred; training available for the right candidate.
• Clinton Savings Bank is an EOE AA M/F/Vet/Disability.

Responsibilities

• Provide exceptional customer service while processing transactions and promoting branch standards.
• Opens new accounts and educates customers on cross-selling opportunities.
• Manages safe deposit box area and assists customers in/out of the area.
• Inputs and maintains accurate customer information in the core data processing system.
• Balances daily work in accordance with established standards.
• Ensures documents are complete and properly filed to audit requirements.
• Processes deposits, withdrawals, loan payments, cashing checks, and answers questions.
• Reconciles cash drawer and adheres to security procedures.

Skills

Customer service

Cash handling

Attention to detail

Verbal communication

Supervisory experience

Education

High School

Job description

Job Title

Relationship Banker

Education

High School

Location

Shrewsbury, MA 01545 US (Primary)

Category

Customer Service

Job Type

Full-time

# of Hires Needed

1

Job Description

Full Time Relationship Banker - Shrewsbury Branch Pay Range: $17.86- $23.81 hourly

The Relationship Banker position provides level of service excellence as well as builds relationships with customers through sales and cross-sales. Provides supervision and guidance to staff and takes complete ownership of all of customers’ needs. Opens and closes the branch. Contributes to the achievement of corporate and individual goals by recognizing cross-sell opportunities to actively promote the Bank’s products and services.

• Provide exceptional customer service while promptly and efficiently processing customer transaction. Promotes positive public relations by providing professional and pleasant greetings in accordance with retail procedures and performance standards.
• Opens new accounts and educates customers on alternative channels for cross-selling opportunities for additional bank products and services.
• Manages safe deposit box area in accordance with bank standards by retrieving boxes for customers, maintains files, and assists customers in and out of safe deposit area.
• Inputs and maintains accurate customer information on the core data processing system.
• Balances daily work in accordance with established standards.
• Assures that appropriate documents are received, complete and properly filed in compliance with bank policies and procedures by securing adherence to all audit requirements.
• Accurately process a variety of customer banking transactions which include: deposits, withdrawals, loan payments, cashing checks, and answering questions.
• Reconcile cash drawer.
• Complies with bank operations and security procedures.

Job Requirements

Customer service, cash handling, attention to detail, and good verbal communication skills are necessary.

The position requires a minimum of a high school education and two years of Retail banking experience. Previous banking and supervisory experience preferred. However, we are willing to train the right candidate with great attitude.

Clinton Savings Bank is an EOE AA M/F/Vet/Disability.

Member FDIC Member DIF