Relationship Banker II

NESB-Career-Page; Halifax (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

North Easton Savings Bank is hiring a Relationship Banker II in Halifax, Massachusetts. In this role, you will enhance customer experience by leveraging your knowledge of banking products and services. You will be responsible for driving success in branch operations, mentoring junior bankers, and building strong customer relationships through effective financial solutions.

The ideal candidate will have a high school diploma, 3-5 years of banking experience, and possess excellent communication and sales skills. Join our team to contribute to the success of both the branch and our customers.

Qualifications

• 3-5 years of proven success in a customer-focused banking role.
• Ability to mentor and support junior bankers.
• Willingness to work a rotating schedule from Monday through Saturday.

Responsibilities

• Cultivate relationships by engaging customers with warmth and professionalism.
• Collaborate with the team to meet and exceed customer service goals.
• Address customer issues with a proactive and solution-oriented approach.
• Contribute to key operational tasks including audits and cash settlements.

Skills

Customer service

Sales skills

Interpersonal skills

Communication

Attention to detail

Education

High school diploma or equivalent

College coursework or degree

Job description

Position Summary

As a Relationship Banker II, you will play a key role in shaping the customer experience by leveraging your knowledge of deposit and consumer loan products. This position offers you the opportunity to develop leadership skills and take on increased responsibilities in branch operations. You will not only be a trusted advisor to customers but also an essential part of the team, building lasting relationships through financial education and personalized solutions. This is the perfect opportunity for someone looking to take the next step in their banking career while contributing to the success of the branch and the satisfaction of customers.

What you will do

In this role, you'll take ownership of the branch in the absence of the Assistant Branch Manager or Branch Manager, ensuring smooth operations and exceptional service. Your ability to build lasting relationships and collaborate with colleagues will be key to driving success and exceeding goals. Every day you can expect to:

• Cultivate Relationships: Greet and engage customers with warmth and professionalism, actively listening to their needs and offering tailored financial solutions.
• Drive Success: Work collaboratively with your team to meet and exceed customer service and sales goals, while maintaining the highest standards of service.
• Problem-Solve and Innovate: Develop strong, trusting relationships by addressing customer issues with a proactive and solution-oriented approach.
• Mentor and Lead: Support the development of junior bankers and Relationship Banker I’s, providing guidance and training to help them succeed in their roles.
• Operational Excellence: Contribute to key operational tasks including audits, cash settlements, ATM management, and reporting, ensuring the branch operates efficiently and securely.
• Make a Lasting Impact: Deepen customer relationships by identifying opportunities to offer additional bank products and services, contributing to both individual and branch-wide growth.

Requirements

To thrive in this role, you’ll need:

• A high school diploma or equivalent (college coursework or degree preferred).
• 3-5 years of proven success in a customer-focused banking role. This role is ideal for someone who is currently a head teller seeking to develop their skills within Bank Operations.
• A passion for customer service, with the ability to build rapport and trust quickly.
• Strong communication, interpersonal, and sales skills that allow you to connect with customers and team members alike.
• A mindset of continuous growth, with a desire to take on leadership responsibilities and learn new skills.
• Exceptional attention to detail, organization, and commitment to accuracy.
• The ability to maintain confidentiality and act with the utmost integrity.
• Availability to work a rotating schedule from Monday through Saturday, supporting both your team and our customers.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time‑to‑time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

SAFE Act

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.