Relationship Banker

East West Bank; San Francisco (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

East West Bank is hiring a Relationship Banker in San Francisco, focusing on building long‑term client relationships and expanding the bank’s mortgage, CRE and consumer product footprint.

You will drive sales, develop loan opportunities, and leverage cutting‑edge digital tools to serve clients across online and mobile channels. Strong customer service, sales skills, and MLO experience are preferred to succeed in this role.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years of customer service, teller, sales experience, and MLO experience preferred.
• Strong working knowledge of branch operations.
• Consultative relationship sales with proven client acquisition and growth.
• Professional and thorough with strong follow-up skills.
• Able to adapt to new processes and technologies quickly.
• Strong familiarity with branch tech, mobile and online banking platforms.
• Strong problem-solving, decision-making, and customer-service skills.

Responsibilities

• Achieve quarterly and annual sales goals across C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management products and more.
• Source and develop loans including HELOC, Residential and Commercial loans.
• MLO: comply with renewals and regulations; understand rates and financing for mortgage customers.
• Maintain knowledge of deposit, loan and ancillary products and their qualifications.
• Assist customers with withdrawals, deposits, transfers, loan/credit card payments, wires, and currency exchange.
• Engage with clients and educate them on online and mobile banking options.
• Promote digital banking tools to optimize customers’ experience.

Skills

Customer service

Sales

MLO

Banking

Relationship building

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Branch technology

Mobile banking

Online banking

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Relationship Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As a Relationship Banker, you will play a key role in

• managing, retaining, and acquiring long-lasting win-win relationships with our customers
• identifying and understanding customers’ long-term financial needs and offering tailored product and services solutions
• leveraging the bank’s latest technology products to meet our customers’ expanding needs

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

• Achieve quarterly and annual team/branch sales goals: C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits/wires, and other commercial and consumer products
• Source and develop loans including but not limited to HELOC, Residential Loan and Commercial Loan
• MLO position only: Comply with annual renewals and all regulations for MLO; understand the interest rates, financing, and calculations to better service potential mortgage customers
• Maintain a thorough knowledge of the bank’s deposit, loan and ancillary products and an understanding of the qualifications required
• Assist customers with financial needs such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Highly motivated self-starter with a strong work ethic and focus on results with clients’ best interest in mind
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Engage and partner with team members and other lines of business to offer most appropriate products to customers based on customers’ need
• Communicates effectively and confidently while engaging with clients
• Able to learn products, services, and technologies quickly and educate customers on conducting banking transactions online, via mobile app and self-service portals
• Expert in using digital resources and technologies to optimize clients’ digital banking experience
• Strong desire and ability to influence, educate, and connect customers to technology
• Perform other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred
• 2+ years of customer service, teller, sales experience, and MLO experience within the banking and/or financial service industry highly preferred
• Strong working knowledge of branch operations
• Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships, and delivering results
• Professional and thorough, with strong follow-up skills
• Able to adapt to new process and technologies quickly
• Strong familiarity and fluency with branch technology, mobile and online banking platforms
• Strong problem-solving, decision-making, and customer-service skills

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $24.00/Hr. - USD $25.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.