Relationship Banker

East West Bank; Artesia (CA); On-site; USD 46,000 - 49,000; Full time

Job summary

East West Bank in California is seeking a Relationship Banker to cultivate long-term client relationships and identify financial needs, offering tailored product solutions. You will use the bank’s latest technology to meet evolving demands and educate clients on digital channels, while delivering high-quality service across all touchpoints.

You’ll grow with ongoing training, support, and the chance to contribute to a growing, multi-cultural team in a premier commercial bank.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 2+ years of customer service, teller, sales experience; MLO experience highly preferred.
• Strong working knowledge of branch operations.
• Consultative relationship sales experience with proven success.
• Professional and thorough, with strong follow-up skills.
• Able to adapt to new processes and technologies quickly.
• Familiarity with branch tech, mobile and online banking.
• Strong problem-solving and customer-service skills.

Responsibilities

• Achieve quarterly and annual team/branch sales goals across a range of banking products.
• Source and develop loans including HELOC, residential, and commercial loans.
• MLO role: comply with renewals and regulations; understand rates and financing.
• Maintain knowledge of deposits, loans, and related products.
• Assist customers with cash, deposits, transfers, loans, and wires.
• Be a motivated self-starter focused on client outcomes.
• Apply critical thinking to meet clients’ needs and educate on digital tools.
• Engage teams to offer appropriate products and educate on online banking.

Skills

Customer service

Sales

MLO experience

Banking operations

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Relationship Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As a Relationship Banker, you will play a key role in

• managing, retaining, and acquiring long-lasting win-win relationships with our customers
• identifying and understanding customers’ long-term financial needs and offering tailored product and services solutions
• leveraging the bank’s latest technology products to meet our customers’ expanding needs

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

• Achieve quarterly and annual team/branch sales goals: C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits/wires, and other commercial and consumer products
• Source and develop loans including but not limited to HELOC, Residential Loan and Commercial Loan
• MLO position only: Comply with annual renewals and all regulations for MLO; understand the interest rates, financing, and calculations to better service potential mortgage customers
• Maintain a thorough knowledge of the bank’s deposit, loan and ancillary products and an understanding of the qualifications required
• Assist customers with financial needs such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Highly motivated self-starter with a strong work ethic and focus on results with clients’ best interest in mind
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Engage and partner with team members and other lines of business to offer most appropriate products to customers based on customers’ need
• Communicates effectively and confidently while engaging with clients
• Able to learn products, services, and technologies quickly and educate customers on conducting banking transactions online, via mobile app and self-service portals
• Expert in using digital resources and technologies to optimize clients’ digital banking experience
• Strong desire and ability to influence, educate, and connect customers to technology
• Perform other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred
• 2+ years of customer service, teller, sales experience, and MLO experience within the banking and/or financial service industry highly preferred
• Strong working knowledge of branch operations
• Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships, and delivering results
• Professional and thorough, with strong follow-up skills
• Able to adapt to new process and technologies quickly
• Strong familiarity and fluency with branch technology, mobile and online banking platforms
• Strong problem-solving, decision-making, and customer-service skills

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $22.00/Hr. - USD $23.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.