Relationship Banker

First National Bank of Pennsylvania; Ellicott City (MD); Sur place; USD 26 000 - 44 000; Plein temps

Résumé du poste

First National Bank of Pennsylvania is seeking a Relationship Banker in Ellicott City, MD. The role focuses on delivering excellent customer service, handling routine banking transactions, and promoting bank products through referrals and digital tools.

You will work under the Retail unit, following policies and Core Values while supporting risk management. The position requires high school education, strong communication, and sales skills, with opportunities to meet weekly goals and participate

Qualifications

• High School or GED
• 0 years of job related experience
• Excellent customer service and communication skills
• Strong organizational, analytical and interpersonal abilities
• Detail-oriented with PC proficiency
• Proficient in MS Word, Excel and PowerPoint
• Knowledge of banking policies, consumer products and services
• Sales and customer service skills

Responsabilités

• Greet customers and identify service and product needs, leveraging leads and outbound calls.
• Recommend banking products and cross-sell services.
• Meet weekly sales/referral goals as assigned by Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Enter and maintain high-quality data for referrals, customers and applicants.
• Handle routine teller transactions per policy and procedures.
• Perform related duties and projects as assigned.
• Support risk management and comply with regulatory requirements.

Connaissances

Customer service

Communication

Organization & analytics

Detail‑oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Experience in related position

Banking policies & products

Sales oriented

Formation

High School or GED

Outils

MS Office

Description du poste

Primary Office Location:10161 Baltimore National Pike. Ellicott City, Maryland. 21042.

Join our team. Make a difference - for us and for your future.

Position Title: Relationship Banker

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview:

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities:

Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross‑selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job‑related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

May require overnight travel for training purposes, particularly during onboarding

Compensation Grade:

NEX08

Pay Range:

$19.01 - $31.68

FNB's total rewards package may include other components such as: overtime, incentive, equity and benefits. Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions. We review pay regularly to ensure competitive and equitable pay. FNB offers a comprehensive benefits package including but not limited to, medical, dental, vision, life insurance, flexible spending accounts, health savings account, 401(k), paid time off, including sick time, vacation time, and paid holidays, and other voluntary benefits.

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.