Senior Relationship Banker

First National Bank; Owings Mills (MD); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

Flexible spending accounts

401(k)

Paid time off

Paid holidays

Other voluntary benefits

Job summary

First National Bank is seeking a Senior Relationship Banker to join our Retail team in Owings Mills, MD. The role focuses on delivering traditional consumer banking services, building relationships, and converting inquiries into qualified sales and referrals.

You will leverage bank products, handle routine branch operations, and maintain data quality while meeting compliance standards. The position may involve working at multiple local locations to serve customers effectively.

Qualifications

• Excellent customer service and communication skills expected.
• Strong organizational, analytical and interpersonal abilities.
• Detail-oriented with ability to use a PC and software.
• Experience in banking or retail sales is preferred.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promote sales through leads, outbound calls, and cross-selling.
• Input and maintain data quality for referrals, customers, and applicants.
• Manage daily sales activity and monitor results with the Branch Manager.
• Handle branch operations, scheduling, vault cash, and opening/closing.
• Perform routine teller transactions and related duties.
• Support risk and regulatory compliance as part of the role.

Skills

Excellent customer service

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC proficiency

MS Word (Basic)

MS Excel (Intermediate)

MS PowerPoint (Basic)

Sales skills

Customer service experience

Education

High School or GED

Job description

Primary Office Location: 9231 Lakeside Blvd. Owings Mills, Maryland. 21117.

Join our team. Make a difference - for us and for your future.

Position Title: Senior Relationship Banker

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview:

This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers. The incumbent is responsible for the execution of branch leads according to consumer bank standards, successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, strategies, programs, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities:

Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales goals set by the Branch Manager. Incorporate FNB digital products & services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.

Completes operational duties of branchas assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.

Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

May require overnight travel for training purposes, particularly during onboarding.

Compensation Grade:

NEX10

Pay Range:

$21.96 - $36.60

FNB's total rewards package may include other components such as: overtime, incentive, equity and benefits. Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions. We review pay regularly to ensure competitive and equitable pay. FNB offers a comprehensive benefits package including but not limited to, medical, dental, vision, life insurance, flexible spending accounts, health savings account, 401(k), paid time off, including sick time, vacation time, and paid holidays, and other voluntary benefits.

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.