Relationship Banker

First National Bank; Baltimore (MD); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Paid holidays

Sick time

401(k)

Job summary

First National Bank is seeking a Relationship Banker to support consumer banking transactions, account servicing and lending within the Retail unit. The role emphasizes greeting customers, identifying needs and leveraging leads to drive cross-sell opportunities.

The incumbent will work under the Branch Manager’s direction, maintain data quality, and participate in the complete lifecycle of customer relationships while adhering to policies and risk management programs.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of banking policies, consumer products, and services.
• Sales and referral experience is a plus.

Responsibilities

• Assist customers with routine banking transactions and account servicing.
• Identify sales opportunities and referrals; meet weekly targets.
• Process teller and operational tasks per branch procedures.
• Utilize approved branch technology to enter referrals and process applications.
• Adhere to risk and regulatory requirements and corporate policies.

Skills

Excellent customer service

Excellent communication

Excellent organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales & customer service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

• life insurance
• paid time off
• paid holidays
• sick time
• 401(k)

Aug 31, 2026

Primary Office Location: 2700 Remington Ave. Baltimore, Maryland. 21211. Join our team. Make a difference - for us and for your future.

Position Title: Relationship Banker

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview:

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities:

Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

May require overnight travel for training purposes, particularly during onboarding

Compensation Grade:

NEX08

Pay Range:

$19.01 - $31.68

FNB's total rewards package may include other components such as: overtime, incentive, equity and benefits. Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions. We review pay regularly to ensure competitive and equitable pay. FNB offers a comprehensive benefits package including but not limited to, medical, dental, vision, life insurance, flexible spending accounts, health savings account, 401(k), paid time off, including sick time, vacation time, and paid holidays, and other voluntary benefits.

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.