Relationship Banker

Bank of Ann Arbor; Ann Arbor (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Bank of Ann Arbor is seeking a client-focused professional to build long-term relationships with new and existing clients, both in-branch and by phone. You will understand financial needs and recommend appropriate products, while delivering superior service and maintaining accurate records of all transactions.

The role supports daily branch operations, processes client transactions efficiently, and handles money with care. A strong sales orientation and great communication are essential.

Qualifications

• Three years of experience in a new accounts or similar banking role.
• Sales orientation with ability to identify client needs and offer banking products.
• Proficient computer skills and ability to navigate bank systems.
• Excellent customer service and communication abilities with diverse clients.
• Associate's degree or equivalent education/experience.

Responsibilities

• Develops a full banking relationship with customers to review and expand their banking needs.
• Provide superior customer service by welcoming clients and addressing their product needs.
• Open and process new deposits and accounts (checking, savings, IRA, CDs).
• Accept loan applications for bank lines of credit and installment loans.
• Gather customer IDs to ensure compliant account openings and input data into the system.
• Process wire transfers, resolve debit card disputes and assist with online banking questions.
• Order checks and issue ATM and VISA cards as required.

Skills

Sales orientation

Customer service

Communication skills

Computer proficiency

Education

Associate's degree

Job description

Description

Responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to an internal financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.

Responsibilities

1. Develops a full customer banking relationship by consulting with new and existing bank customers to review and expand their banking relationship using all applicable bank products and services; serves as a primary contact for customers for all of their banking needs.
2. Provides superior customer service by welcoming clients in a warm, friendly manner, and assisting them with their specific banking products and service's needs.
3. Opens and processes new demand and time deposit accounts which include personal and business checking accounts, passbook savings accounts, IRA's, Certificates of Deposit and money market accounts.
4. Accepts loan applications for bank line of credit products, including checking account overdraft protection, unsecured lines of credit, and installment loans.
5. Obtains appropriate identification from customers to ensure accounts are properly opened according to bank security procedures, prepares signature cards, and inputs information into bank system.
6. Processes wire transfer requests, resolves debit card disputes and assists with online banking questions and set-up.
7. Orders checks using online system and issues ATM and VISA check cards according to procedure.

Requirements

• Three years previous experience as a new accounts representative or other relevant banking position.
• Sales orientation. Possesses the ability and desire to anticipate customers' needs to offer and sell the appropriate banking products to customers.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.
• Associate's degree or equivalent combination of education and experience.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 3. The noise level in the work environment is usually moderate.