Relate Systems Specialist — Salesforce & BI (Hybrid)

American Family Insurance; Madison (WI); Hybrid; USD 69,000 - 115,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) contribution

Paid time off program (23 days annually)

Student loan repayment program

Paid-family leave

Job summary

American Family Insurance seeks a Relate Business Systems Specialist for a hybrid role in Madison, WI. The successful candidate will be responsible for creating educational content, supporting business systems, and managing vendor relations. This role involves user support, documentation of business processes, and conducting user acceptance testing.

The position requires a minimum of 10 days in the office monthly, with a pay range of $69,000 to $115,000 based on qualifications. Benefits include comprehensive health plans, retirement contributions, and paid time off.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Basic knowledge of user acceptance testing and business process automation.
• Experience documenting work processes and business rules.

Responsibilities

• Provide operational and user support for business applications.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing and identify opportunities for improvement.

Skills

Customer-driven solutions

User acceptance testing

Business system applications

Technology automation

Insurance or financial industry experience

Salesforce/Relate platform experience

Python

PowerBI

Job description

American Family Insurance seeks a Relate Business Systems Specialist for a hybrid role in Madison, WI. The successful candidate will be responsible for creating educational content, supporting business systems, and managing vendor relations. This role involves user support, documentation of business processes, and conducting user acceptance testing.

The position requires a minimum of 10 days in the office monthly, with a pay range of $69,000 to $115,000 based on qualifications. Benefits include comprehensive health plans, retirement contributions, and paid time off.