Reimbursement Processor

Collabera; Moline (IL); On-site; USD 42,000 - 68,000; Full time

Job summary

Weare, based out of Morristown, NJ, seeks a Warranty Claims Processor to handle reimbursement transactions and warranty/PIP claims for channel partners and internal teams. The role may involve multi-lingual processing and training responsibilities for dealer staff and field personnel.

The ideal candidate will review and approve complex claims, learn company systems quickly, and communicate effectively with dealers and factories to safeguard assets and ensure timely payments.

Qualifications

• Candidate must be able to work independently and follow guidelines with minimal supervision.
• Good communication skills are essential for dealer training and inquiries.
• Ability to make quick decisions and learn new computer programs rapidly.

Responsibilities

• Process daily reimbursement transactions from channel partners in accordance with policies.
• Handle warranty and Product Improvement Program (PIP) claims across multiple systems.
• Provide support and training on warranty processes to dealers, factories and field personnel.

Skills

Independent work

Communication skills

Decision making

Multilingual capability

Education

Four-year degree (preferred)

Tools

Outlook

Excel

Word

Job description

Weare based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organizationwith operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.

Job Description

Under moderate supervision, completes the processing ofmore complex reimbursement transactions and maintains records for all productsto support the Company's product and customer support commitments to our dealerorganization and equipment owners. Processes/approves complexwarranty and Product Improvement Programs (PIP) claims in more than one systemin accordance with the Company's reimbursement administration policies andprocedures for an entire product line. May require multi-lingual capability toprocess claims. May require processing all of these: product tracking records,warranty and PIP claims. Can provide support and assistance on more complexclaim issues to branches, factories and dealers. May also provide orientationand training on warranty, PIP and delivery record processes to processingpersonnel as well as develop and conduct related dealer training.

Duties: Processes daily reimbursement transactionsreceived from channel partners in accordance with the Company's reimbursement administrationpolicies and procedures; either for multiple factories and/or product lines ina language other than English, or covering all functional support areas ofdelivery records, warranty claims, and / or Product Improvement Program (PIP)claims and administration. Provides equitable and timely reimbursement tochannel partners, and safeguard Company assets. Demonstrates knowledge based onexperience to make higher level decisions on more complex machines and / orissues. Processes channel partner and inter-company financial (debit andcredit) transactions in a timely and accurate manner, related to departmentpolicies and procedures. Assists company personnel and / or channel partners inusing warranty systems and answers warranty or Product Improvement Program(PIP) related inquiries. Processes reimbursement administration requestsreceived from channel partners, field representatives, marketing units andfactories. May update web sites to insure accuracy of information in companydatabases, to enable reimbursement functional requirements.

Provides higher level support, which may includemulti-lingual, software, and/or complex claim support, to assist channelpartners, field representatives, marketing units and factories with inquiriesrelated to reimbursement transactions and administration, using written,electronic and phone communications. Demonstrates higher level of knowledge toassist dealer and company personnel to enable performance and completion oftransaction processing and achievement of Reimbursement Department objectives.

Qualifications

Warranty Claims Processor - Inthis position candidates will process Agricultural Equipment warranty claims submitted dealers. They will review claims in their work queue, make a determinationon what to do with the claim and then take action to reject, approve, and/orcollect more information. On very rare occasionsthey may communicate with the factory. Candidates must be able to work independently,have the ability to follow instructions and guidelines, make quick decisions,learn new computer programs quickly, and have good communication skills. Aswell as basic knowledge of Outlook, Excel and Word. An ideal candidate willhave a farming, ranching, and/or technical understanding of Farm Machinery orHeavy Equipment, or any experience associated with this. A four year degree isideal but not required. Must be able to read and write fluent Frenchand English. A knowledge of warranty beyond regular normal warranty -(EXTENDED) optional