Reimbursement Assistant

CarepathRx; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in pharmacy services seeks a Reimbursement Assistant responsible for handling patient calls and co-pay assistance claims. The ideal candidate will possess strong communication skills, attention to detail, and proficiency in Microsoft 365. This full-time role offers a comprehensive benefits package, including medical, dental, and 401(k) plans.

Benefits

Medical, dental, and vision coverage

Flexible spending

Company-paid life insurance

Short-term disability

401(k)

Paid Time Off

Paid holidays

Qualifications

• Strong customer service and interpersonal skills.
• Proficiency in the Microsoft Office Suite is required.
• High attention to detail and ability to work independently.

Responsibilities

• Handle in-bound patient calls and review co-pay assistance claims.
• Collect and process patient payments, including credit card payments.
• Communicate with patients, payers, and outside agencies.

Skills

Customer service skills

Communication

Problem-solving

Attention to detail

Time-management

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

The Reimbursement Assistant is responsible for handling in-bound patient calls and reviewing co-pay assistance claims. The position will assist in collecting and processing patient payments including contacting patients to resolve outstanding balances. The ideal candidate will have strong customer service skills, communication and problem-solving skills and work in a fast-paced environment. The position requires attention to detail, the ability to work independently, and proficiency with Microsoft 365.

Responsibilities

• Strong customer service and interpersonal skills .

• Effective written and verbal communication .

• Excellent organization, problem solving skills and attention to detail .

• Meet the quality assurance and benchmark standards set by the management team .

• Ability to communicate with patients, payers and outside agencies through telephone, electronic and written correspondence .

• Document all activity in the patient account.

• Processing of credit card payments.

• Manage/scan/file and/or distribute forms, documents, etc.

• Perform other duties as assigned.

Skills & Abilities

• Manage assigned book of business: Transfer of balance due, charging of patient ACH and Credit Card and one-time credit cards for copay assistance payments, and contractual adjustments requests of accounts .

• Review patient unapplied account and verify accuracy of payment prior to posting to the correct open account receivable.

• Review accounts with patients and resolve questions or transfer to appropriate staff member.

• Helpful, knowledgeable, and polite while maintaining a positive attitude.

• Interpret a variety of instructions in a variety of communication mediums.

• Maintain confidentiality and practice discretion and caution when handling sensitive information.

• Multi-task along with attention to detail.

• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division.

• Self-motivation, organized, time-management and deductive problem-solving skills.

• Work independently and as part of a team.

Requirements

• High School diploma or GED

• Proficiency in the Microsoft Office Suite

CarepathRx offers a comprehensive benefit package for full-time employees that includesmedical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits,401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire .

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.