Rehadapt NA - Mounting Support Consultant

Tobii Dynavox AB; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

A dynamic and innovative company, Tobii Dynavox AB is seeking a Mounting Support Consultant to empower individuals with disabilities. The role involves providing expert technical support, fostering relationships with clinicians and caregivers, and delivering effective solutions that enhance users' lives. Candidates should possess strong communication and technical skills, with a focus on customer satisfaction. A Bachelor's degree and relevant experience in technical support are preferred.

Qualifications

• 2-3 years experience in technical support or consultative selling.
• Experience in healthcare, medical device, or assistive technology preferred.
• Strong collaborative and interpersonal skills.

Responsibilities

• Provide high-quality technical support for mounting solutions.
• Collaborate with clinicians and resellers to implement solutions.
• Conduct product demos and trainings.

Skills

Technical support

Interpersonal skills

Communication skills

Problem solving

Project management

Education

Bachelor's degree

Associate degree with equivalent experience

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

CRM Software

Job description

Rehadapt NA - Mounting Support Consultant

Rehadapt NA - Mounting Support Consultant

1 day ago Be among the first 25 applicants

Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

The Mounting Support Consultant at Rehadapt North America serves as the go-to expert for delivering innovative mounting solutions that empower individuals with disabilities to interact with their world. This role combines technical problem-solving with relationship-focused interactions and involves close collaboration with clinicians, caregivers, resellers, and end users to identify and implement the most effective solutions. Responsibilities include responding to customer inquiries, providing detailed product support and training, and supporting consultative sales efforts. By leveraging technical expertise and strong interpersonal skills, the representative ensures customer satisfaction, identifies and creates new sales opportunities, and guides clients toward the most appropriate mounting solutions for assistive technologies.

Key Responsibilities

• Providehigh quality technical support for mounting recommendations, installations and troubleshooting via video calls, phone calls and email/chat,
• Create personalizedproduct quotations meeting customer needs and requests,
• Collaborate with our German based VMS Team to provide customized mounting proposals through our Virtual Mounting Service,
• Conduct product demos, in-services, trainings, and webinars to demonstrate Rehadapt’s product offerings and features,
• Build and maintain strong relationships with resellers and key stakeholders (SLPs, PTs, OTs, teachers, AT professionals) serving as a trusted advisor and technical resource,
• Arrange product repairs/returns, when necessary,
• Attend trade shows, conferences, and trainings as needed to promote brand awareness,
• Prepare expense and special projects on a timely basis,
• Perform various other tasks as assigned.
  
  

Minimum Qualifications Required

Education and Experience

• Bachelor's degree preferred, associate degree with equivalent experience considered.
• 2-3 years’ experience in technical support, inside sales or consultative selling (preferably in the healthcare, medical device, or assistive technology industry)
• Clinical experience (SLP, PT, OT, AT, Rehab Engineer) a plus
  
  

Certifications or Licensure

• None
  
  

Communication Skills

• Strong interpersonal, collaboration and teaming skills
• Listening, verbal and written communication skills
• Effective sales presentation and platform training skills
• Able to communicate at all levels within an organization
  
  

Computer or Technical Skills

• Proficient in the use of MS Office Word, Excel, PowerPoint and Outlook
• CRM experience preferred
  
  

Other Skills Required

• Detailed oriented
• Project management
• Ability to multitask
  
  

Physical Requirements

• This position will require travel, 2-3 times per year, nationally,
• Possession of a valid state driver license and insured motor vehicle
• See, hear, and speak
• Able to sit, stand, and walk
• Ability to lift and /or move up to 35 pounds on occasion
  
  

Work Environment Requirements

• Able to work at a desk for prolonged periods of time
• Ability to work in a fast-paced environment with continual interruptions
  
  

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

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