Rehabilitation Services Technician

Family Health Centers of San Diego; El Cajon (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Retirement match

Paid time off

Health benefits

Wellness programs

Job summary

Family Health Centers of San Diego is seeking a Rehabilitation Services Technician to provide a wide range of administrative support and assist in physical therapy modalities across multiple sites in San Diego County.

The role involves helping patients with exercises, transporting to treatment areas, and supporting clinical staff with manual therapies, ultrasound, electrical stimulation, and heat/cold applications. A valid CA driver’s license and the ability to travel between sites are required.

Qualifications

• High School Diploma or GED required.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course strongly preferred.
• Minimum 1 year of experience as a physical therapy aide or rehabilitation technician.
• Minimum 1 year of experience in customer service, preferably in a healthcare environment.

Responsibilities

• Assist and support non-clinical activities related to therapy.
• Support patients practicing exercises and use therapy equipment under medical staff supervision.
• Transport patients to treatment areas and assist with equipment.
• Administer therapeutic modalities and assist with documentation in the EHR.
• Maintain supply levels and ensure cleanliness of exam areas and equipment.
• Provide administrative support for patient check-in/check-out and billing/insurance processes.
• Schedule appointments and notify patients for reminders.

Education

High School Diploma or GED

Medical Assistant certification / C-NA / Medical Terminology course

Job description

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Family Health Centers of San Diego (FHCSD) is looking for a Rehabilitation Services Technician to provide a wide-range of administrative support services.

Responsibilities

• May participate in non-clinical support activities involving routine therapeutic treatments by physical or mechanical methods.
• Will use various equipment and techniques to perform physical therapeutic modalities, practices and procedures.
• Instruct, motivate, safeguard and assist patients practicing exercises and functional activities under direction of medical staff.
• Assist and secure patients into or onto therapy equipment.
• Transport patients to and from treatment areas through use of wheelchairs or providing standing support as needed.
• Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat to include the application and removal of clinical rehabilitation modalities per physical therapy or chiropractic provider instructions.
• Administer static and intermittent mechanical traction per provider instruction.
• Observe patients during treatment to compile data on patient’s completion of prescribed exercise and response to exercise and modalities with reporting to physical therapy provider.
• Clean, sterilize, disinfect exam tables and equipment as instructed.
• Maintain supply/stock levels on gym or clinic floor, and in storage areas to include maintaining organization and cleanliness per posted guidelines.
• Maintain ordering of supplies as directed.
• Provide administrative support functions related to the patient check-in and check-out process to include identification verification, updates to demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.
• Screen for eligibility and financial assistance.
• Complete all required documentation accurately and thoroughly and in a timely manner in accordance with department standards, and assuring placement into patient’s Electronic Health Record.
• Confirm, request, and process referrals and authorizations.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED Equivalent required.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course strongly preferred.
• Minimum 1 year of experience as a physical therapy aide or rehabilitation technician.
• Minimum 1 year of experience in customer service required, preferably in a health care environment.
• Traveling between sites and other locations is occasionally required.
• Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency.
• Reasonable accommodation may be provided on a case-case basis.
• Mileage and other reimbursement governed by policy.

Rewards

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is: $23.00 - $27.49

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

Equal Employment Opportunities

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved.

We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.